My role as a Trainer involved the planning, development, delivery, assessment and evaluation of training courses and qualifications. Courses were delivered both internally at Flybe, and externally to third parties.Course subjects included:Systems and Procedures (SHARES and Amadeus Reservations systems)Airport Check-in (SHARES Babel GUI and Amadeus Altea Customer Management GUI)Customer Service - delivered to internally and externallyFoundations of Training Delivery… Show more My role as a Trainer involved the planning, development, delivery, assessment and evaluation of training courses and qualifications. Courses were delivered both internally at Flybe, and externally to third parties.Course subjects included:Systems and Procedures (SHARES and Amadeus Reservations systems)Airport Check-in (SHARES Babel GUI and Amadeus Altea Customer Management GUI)Customer Service - delivered to internally and externallyFoundations of Training Delivery including the Level 3 Award in Education and TrainingTelephone TechniquesCompany InductionAirline Masterclass (delivered to schools within the South West)Company purpose, vision and values trainingIn addition to my role as a trainer, I was also a qualified assessor (A1) and an Internal Quality Assurer (TAQA IQA) for the Level 3 Award in Education and Training delivered internally. Show less

This role primarily involved taking incoming calls from Flybe customers, however email was used also. Responsibilities included making a variety of reservations using the company reservations system 'SHARES', updating or amending existing reservations at the customer's request or during times of disruption, and responding to general enquiries.