With over 20 years of experience in the marketing communication, live events, and digital markets, I am a Director of Operations Strategy and co-partner at Stream Loyalty, an award-winning loyalty agency that helps B2B brands win more customers for life. I am also a Certified Loyalty Marketing Professional (CLMP) and a finalist in the B2B Loyalty Awards.My mission is to cut through technical jargon and get to the real business issue, developing and delivering clear and simple solutions that really work on time and on budget. I have a proven track record of creating engaging digital solutions that enhance customer relationship management (CRM) and increase user retention. I also have a knack for problem-solving, analysing results, and delivering excellence. My goal is to create long-lasting partnerships and add value to all, while keeping business fun.