In my current role, I manage multiple AKC Registration Department programs and high value IT projects ranging from $75K to $7 million: Develop new and expand existing programs for revenue generation• Move paper processes online for external customer benefit & to reduce operating costs• Transition outdated software technologies to web-based platforms for extensibility• Create fresh offerings to modernize the AKC customer experienceSupply input on development requirements and… Show more In my current role, I manage multiple AKC Registration Department programs and high value IT projects ranging from $75K to $7 million: Develop new and expand existing programs for revenue generation• Move paper processes online for external customer benefit & to reduce operating costs• Transition outdated software technologies to web-based platforms for extensibility• Create fresh offerings to modernize the AKC customer experienceSupply input on development requirements and perform quality assuranceRevamp internal processes to increase efficiencyCoordinate cross team priorities and timelines for successful rollout Show less

At Galen, I provided end user program support for healthcare providers converting to or upgrading versions of electronic health records (EHR / EMR): Advised clients on requirements, configuration and compliance Assessed and optimized organizations’ workflows and current systemsPerformed application testing to ensure positive customer experience

During my time at SoftPro, I provided end user configuration and support for implementation of real estate software, was promoted to manage the implementation team and later selected to develop and manage a newly formed team providing escalation support for a new suite of products: Directed software integration development projects for cloud based B2B serviceCreated timelines, organized cross team deliverables and tracked to target datesProvided training to internal personnel and… Show more During my time at SoftPro, I provided end user configuration and support for implementation of real estate software, was promoted to manage the implementation team and later selected to develop and manage a newly formed team providing escalation support for a new suite of products: Directed software integration development projects for cloud based B2B serviceCreated timelines, organized cross team deliverables and tracked to target datesProvided training to internal personnel and external customers Show less