- Responsable pour l'acquisition du certificat RJC (Responsible Jewellery Council)- Gérer l'action commerciale sur toutes les affaires et développer le chiffre d'affaires- Fidéliser les clients en leur apportant une information complète et régulière sur les offres, les projets en cours et programmer des visites régulières, afin de mesurer et développer leur satisfaction- Organiser des réunions de lancement avec l'ensemble des interlocuteurs concernés -Être le représentant du… Show more - Responsable pour l'acquisition du certificat RJC (Responsible Jewellery Council)- Gérer l'action commerciale sur toutes les affaires et développer le chiffre d'affaires- Fidéliser les clients en leur apportant une information complète et régulière sur les offres, les projets en cours et programmer des visites régulières, afin de mesurer et développer leur satisfaction- Organiser des réunions de lancement avec l'ensemble des interlocuteurs concernés -Être le représentant du client en interne afin de s'assurer que les projets vendus et le cahier des charges établi sont bien respectés- Contrôler les délais et la qualité des prestations proposées- servir d'interface en cas de dysfonctionnement entre le client et les opérationnels Show less

DIAM PACK is a ONE-STOP-SHOP for packaging solutions – we can help with production, distribution and storage. We produce primary, secondary and temporary packaging and cover all segments from full-automatic, premium and ultra-luxury boxes. Our division has offices in Geneva, Paris, New York and Shenzhen with factories in France, Spain, China and Thailand and we profit from the global presence of the group. Our focus is on sustainability and innovation, with an entire team dedicated to… Show more DIAM PACK is a ONE-STOP-SHOP for packaging solutions – we can help with production, distribution and storage. We produce primary, secondary and temporary packaging and cover all segments from full-automatic, premium and ultra-luxury boxes. Our division has offices in Geneva, Paris, New York and Shenzhen with factories in France, Spain, China and Thailand and we profit from the global presence of the group. Our focus is on sustainability and innovation, with an entire team dedicated to this cause. There is one of the innovations that I believe could be a big asset for Nespresso as it is a high-end, full-automatic packaging, 100% Made in France. Show less

PROJECT MANAGEMENT- Responsible for the Giftset development, production and delivery of giftset boxes, the gifts and products for international brands - Led development and implementation of over 200 temporary Instore Materials, Gifts with Purchase, Gifting Tool Solutions, Beauty Consultant Accessories and PR items. - Held weekly team meetings and filled in initiatives tracker that captured input from multifunctional team (40 members)- Put in place a new brief template to… Show more PROJECT MANAGEMENT- Responsible for the Giftset development, production and delivery of giftset boxes, the gifts and products for international brands - Led development and implementation of over 200 temporary Instore Materials, Gifts with Purchase, Gifting Tool Solutions, Beauty Consultant Accessories and PR items. - Held weekly team meetings and filled in initiatives tracker that captured input from multifunctional team (40 members)- Put in place a new brief template to facilitate work for team SUPPLIER MANAGEMENT- Worked closely with technical team, print management and packaging suppliers (cross quotations and price negotiations)- Best in class design and quality whilst optimizing costs with suppliers for improved shopper value and perception - Budget savings on produced items and assured quality requirements for developed and produced gifts and materialsLOGISTICS AND ORDER MANAGEMENT- Developed a supply chain solution by driving simplification and speed to market (new ordering platform to avoid P&G global costs and long lead times – cut down from 10 weeks to 2 weeks delivery for MEA e.g.)- Initiated a new “Empty Packs” process for luxury brand that facilitated and gained time for other team members and that was then replicated across all other Brands- Gathered material orders from worldwide markets online, worked together with Purchasing for approval and placed Purchase orders to suppliers - Coordinated with suppliers for deliveries to warehouses and define warehouse regulations and requirementsTEAM COORDINATION- Guided, trained and onboarded new team members in multi-international company and explained working processes and responsibilities- Provided full administrative and technical support to the Product Supply director and his team (64 people). Calendar Management, coordination of international phone calls, Face 2 Face meetings and offsite meetings for entire Product Supply community Show less

Responsible for major Haute Horlogerie events including leadership and collaboration of permanent and temporary employees. Recruited employees for the Group Franck Muller and executed all hiring formalities, applications and exit formalities.Achievements:-> Organised events like the WPHH (World Presentation of Haute Horlogerie – every year, 10 days, 4’500 m2, 6'000 visitors, gala evening with 1’400 guests)-> Hired, trained and planned temporary staff (50… Show more Responsible for major Haute Horlogerie events including leadership and collaboration of permanent and temporary employees. Recruited employees for the Group Franck Muller and executed all hiring formalities, applications and exit formalities.Achievements:-> Organised events like the WPHH (World Presentation of Haute Horlogerie – every year, 10 days, 4’500 m2, 6'000 visitors, gala evening with 1’400 guests)-> Hired, trained and planned temporary staff (50 persons)-> Managed and controlled holidays, sickness and accident absences  Show less

Managed a team of 15 staff members (trained in fine dining service, oenology and 5-star-hotel attitude). Supported F & B Director in all his activities. Responsible for Guest Relations, catering service and managed hotel bar and room service department. Contact person for English and German customers.Achievements:-> Training and coaching of team allowed to improve service quality and increase wine orders-> Due to work performance, I also fulfilled the duties of a maître… Show more Managed a team of 15 staff members (trained in fine dining service, oenology and 5-star-hotel attitude). Supported F & B Director in all his activities. Responsible for Guest Relations, catering service and managed hotel bar and room service department. Contact person for English and German customers.Achievements:-> Training and coaching of team allowed to improve service quality and increase wine orders-> Due to work performance, I also fulfilled the duties of a maître d’hôtel Show less

Management Training Program in Hotel and Marketing