Melanie Gapas , Mba Email & Phone Number

Philippines

Philippines

• Oversee and manage daily warehouse activities including quality, inventory control, warehouse manpower and facility layout, space management, and floor productivity.• Knowledgeable on 3PL management, Forecasting, Deliveries and excellent in presenting monthly report to management.• Schedule and oversee warehouse team, and manage the flow and quality of work to maximize efficiency and minimize overtime• Champion in communicating with Nu Skin management and distributors the status of Inventory including those importations. Ensures on-time arrival of Top 100 best-selling products.• Vast knowledge of customs clearance and has connections with top courier and forwarding companies.• Initiates the track and trace of delivery which eliminates 50% of queries

Philippines

• Improved Pre-Clearance Service Performance by achieved an average of 90% on Q3 of 2017. • Implemented Cross Training on Q1 of 2017 has saved the company US$ 17,000 per year.• Champion in providing quick contingency plan to stabilize clearance operations during June 2017 Cyber Attack. Customs cleared 60% of consigments for delivery to customers the same day upon flight arrival.• Contributed information to FedEx Management during the 2017 TNT Vendor and Warehouse Transition. • Prepared SOP for PH Customs Clearance during 2017 TNT Vendor and Warehouse Transition.• Attended Customs Regulatory and Compliance Meetings and Local Government Agencies. • Successful collaboration and alignment meetings with in-house Broker, Warehouse Operators, Line Haul, Sales, Depot, Customer Service, Delivery Team and Value Added Service Providers. • Effectively used Cage Report and Tactical Report to monitor non-moving consignments. Delegation of workload per categories and immediate transfer of documents to broker made monitoring fast and easy.• Hit an average of 50 Final Assessment Notice by constant follow-up with in-house broker.• Hit an average of 85% Cleared informal and De Minimis upon arrival.• Regained Customers trust by visiting 10 customers each month. Decreased Email Complaints by 70%.• Zero accidents resulted to proper promotion of health and safety awareness to employees.• Kept employees valued and updated keeps the team happy and 100% dedicated.

Philippines

 Increased production by 30% from daily discussion of shipping buffer with the manufacturing team and material planner. Pending orders were decreased week after week. Produced 10% of Territory Sales monthly revenue by joining in Sales visit. Improved receivables by 40% by calling customers with 30 days due for payment. Served as back up Customer Service by placing 20 orders in SAP and calling 15 customers for order status. Success full collaboration with in-house broker created a much smooth importation process.  Order to Cash and Warehouse Inventory Management were reviewed and saved over 50 unplaced orders by previous customer service coordinators.

Singapore

 Efficiently handled over 100 flavour and fragrance customers from Australia, Indonesia, Singapore, Vietnam, Philippines and Malaysia. 100% orders placed within an hour after receipt of orders. Provided 85% on-time delivery to fragrance and flavour customers attributable to correct order placing. Provided 80% accurate 6 months forecast to manufacturing department to help Material Planners in forecasting. Coordinates issues promptly with logistics, QC and planning team that avoids complaint raised by customers. Shared SAP BW for delivery and inventory reports needed for Management review. Confidently respond to customers’ inquiries on orders status and follow up customers to place orders. The creator of Customer Service Newsletter as personal project and this newsletter was posted in the office. Participated twice a week in laboratory test for detergents, shampoos, conditioner and beauty soaps.

Philippines

• Successfully lead and coached 4 Sort operations groups or a total of 150 direct reports.• Monitored employees’ training records and recurrency tests to ensure they are fit to drive equipment, use scanners and know how to drive activities to accomplish KPIs.• Zero % accidents achieved from daily service checks, pre-work and stretch and flex with the group.• Analyzed inbound flights, daily volume and in case of inbound delay, pull out plan to utilize idle time. • Performed 100% compliance in proper checking of equipment, dollies and ULDs. And by strict reminder of proper filling out of forms resulted excellent ISO audit results.• Protected FedEx shipments from damage and pilferage by proper handling of shipments and by requesting the presence of security officers during high value sorting.• Excellent close coordination with other teams; Hub Control, Global Operations Center, Ramp Agents, and Sort Teams to ensure arrival of cargo in the area is on time.• Adhered to organize work environment by ensuring Job aids and signages are neatly hanged in sort area.• 100% in sending reply to FedEx origin or destination inquiries• 100% on time submission of reports needed by Management and HR.• Interviewed over a hundred of hopeful applicants and selected applicants who became Ramp Agents.

Ncr - National Capital Region, Philippines

• Quickly solved critical service issues raised by customer service on their orders. Saving 80% custom complaints.• 100% documentation of formal complaints and sent corrective and preventive reports to customers. Future issues will refer its corrective and preventive action can refer solution to this plan.• Formulated Customer Service SOP which was Quality team approved. • Efficiently monitored CS’s trainings, schedules, job assignments, issues and performances. • Rewarded deserving Customer Service Agents for performance recommendations and promotion• The CSA group received “Action Award” for excellent performance 3rd quarter FY99 • Earned the best BEST CUSTOMER SERVICE year 1997-98

Master'S Degree (Completed), Business Administration

Bachelor'S Degree, Accountancy