► Recruit for the HFHI AmeriCorps Program (National and VISTA) by making offer calls and submitting offer worksheets► Initiate electronic onboarding paperwork for AmeriCorps members, then review the paperwork for errors (and re-open paperwork tasks & review edits until everything is correct)► Review AmeriCorps members' I-9 forms and run e-Verify within the timeframe to ensure compliance► Assist my manager with additional tasks, as needed

► Recruit for the HFHI AmeriCorps Program (National and VISTA) by making offer calls and submitting offer worksheets► Initiate electronic onboarding paperwork for AmeriCorps members, then review the paperwork for errors (and re-open paperwork tasks & review edits until everything is correct)► Review AmeriCorps members' I-9 forms and run e-Verify within the timeframe to ensure compliance► Assist my manager with additional tasks, as needed

► Recruit for the HFHI AmeriCorps Program (National and VISTA) and Talent Acquisition Department (Agency Temps, ReStores, Latin America and the Caribbean, etc.) by posting positions, screening resumes and conducting phone screens, in-person interviews and orientation► Administer and manage the background check process for the HFHI AmeriCorps Program and Talent Acquisition Department, following CNCS guidelines to ensure that HFHI is 100% compliant when audited► Answer inquiries related to the HFHI AmeriCorps Program and HFHI staff/volunteer recruitment► Assist in administering programs assigned by the Talent Acquisition DirectorHeld the position of National Service Staffing Administrator from May - September 2014

► Prepare to-do/task lists and provide daily direction to approximately 12-25 Front End Associates ► Assist with the training of new associates and the ongoing training of all other associates► Provide input for performance appraisals and review performance appraisals with associates► Conduct daily cashier and customer service audits► Count Front End Lead and Manager tills at opening and closing, provide cash requisitions, conduct cash pulls for all departments throughout shift and check in all department tills at closing► Verify Garda orders and deposits, typically totaling over $20,000 daily ► Assist with the determining of proper assortments and displays, accuracy of inventory, and signing and pricing of all advertised items► Address complaints and resolve problems in all departments of the store

Sodexo (Starbucks) hired me as a barista; however, through hard work and determination, I was swiftly promoted to supervisor, and then spent the last year and a half as general manager, a position which entailed the following responsibilities: ► Managed two stores with a combined staff of 12, all of which I interviewed, hired, trained, and annually evaluated according to both Sodexo and Starbucks policies and procedures► Processed change and product orders, cash entries and deposits, store transfers of labor and products, weekly account entries, invoices, inventory, payroll, and flash reports► Wrote, developed, and maintained duty rosters, training checklists, instruction manuals, an approved vendors list, an inventory template, budget and schedule tables, and sales and payroll worksheets ► Coordinated monthly meetings to communicate with employees any changes and updates within Sodexo and Starbucks, striving toward operational excellence► Served as the liaison between Sodexo, Starbucks, and customers by continually soliciting, reporting, and addressing customer feedback, increasing customer satisfaction by more than 20%► Implemented an advertising arrangement throughout the naval base, achieving approximately $154,000 (19%) in revenue growth ► Provided recommendations for operational efficiencies to district management who granted authority for increased employee recruitment and advancement, merging of store orders, and the purchase of more proficient machines ► Identified, researched, and resolved discrepancies between the weekly operating report and the financial activity report in order to meet corporate standards► Forecasted weekly, monthly, and annual quotas through research and analysis of historical data, allowing for accurate budget modeling► Monitored and conducted trend analysis to support business operations, resulting in both stores exceeding their combined $763,000 annual revenue goal

During my time at Albertson's, I held the following three positions and responsibilities: ► Cashier: Expedited check-out sales ► Customer Service Clerk: Managed money orders, lottery, video rental, and cigarette sales ► Pharmacist Assistant: Handled telephone transactions, and entered prescriptions into the system