• Remotely coached clients to improve health and well-being• Performed all sales, marketing, and operational duties

• Presented and sold the Ideal Protein program to prospective clients• Coached clients through dieting life-cycle in conjunction with other lifestyle changes being implemented

Client Service Representative - Feb 2001 to Sept 2003 • First point of contact for client support responsibilities; coordinated and consulted with specialists as needed• Provided consultative guidance based on HR, payroll, benefits, and compliance best practices to limit client and company liability for PEO / co-employment relationship• Effectively managed territory of a 70-client load (small to mid-size companies) throughout the Central Florida area (daily travel)• Consistently re-sold service to retain client partnership• Partnered with Sales Representatives in all aspects of sales/service cycle for PEO to ease sales cycle transition on client and provide orientation to leased employees• After detailed analysis, successfully completed benefits open enrollment annually with each client

• Provided support to insurance brokers and company contacts with the use, implementation, and configuration of employee benefit software• Project managed in house and out-sourced software implementations and configuration as well as EDI (electronic data integration) files to carriers and end users ongoing and at annual enrollment• Communicated release updates to clients and provide training on system functionality and benefits

• Strategically supported the sales team during sales cycle with client inquiries• Implemented small to mid-size companies in 30-45 days onto PEO / co-employment service and systems• Coordinated with internal departments and client contacts to meet deadlines and client expectations• Consulted on payroll, benefits, and human resources best practices and compliance• Conducted employee benefit orientations at client site or remotely using LiveMeeting

• Developed and managed the HR department & deliverables; directly supervised one HR Coordinator• Set organizational priorities and goals with Executive Team and Management• Evaluated and recommended corporate/position restructuring to optimize organizational goals• Restructured positions, departments, and divisions as needed to adapt to industry changes• Reconstructed benefits offering (Insurance and Paid Leave) to decrease expenses and increase approval• Designed compensation structure and variable strategy based on performance and profitability• Coached and counseled employees and managers on best practices and employee relation issues• Performed structured and impromptu training with groups of up to 100+ (formatted to best suit group size), on topics ranging from soft skills to technical systems and processes• Assisted in design, implementation, and troubleshooting of timekeeping system designed in-house• Maintained and assisted in the design of company Intranet using MS Share Point• Constructed, communicated, implemented, and enforced existing and new company policies• Presented new employee orientations and benefit enrollment meetings• Utilized employee surveys to provide statistical data to support organizational decisions• Recruited new employees, doubling headcount from 60 to 120 Employees in first 12 months of service

• Set-up non-franchised partnership from conception to fully running operation.• Managed all daily business aspects (recruited new members, sold memberships, trained clients, retained members, marketing, advertising, performed billing, collections, etc.)

Director of Payroll Services - CoAdvantage - Orlando, FL April 2004 to Oct 2005 • Managed payroll department consisting of one assistant, one courier, and three team leaders who managed four team members each. • Handled escalated client and compliance issues• Performed monthly variable compensation reviews based on gross profit and 360 Reviews• Worked closely with IT in report writing/process improvements using SQL and Ultimate Software*Accomplishments• Awarded “Manager of the Year” 2004Team Leader Payroll - CoAdvantage - Orlando, FL October 2003 to April 2004• Managed payroll and benefits service team of five to process all cycles of multi-state payroll and ensure state and federal compliance using Ultimate customized software• Served as first point of contact for client support responsibilities*Accomplishments• Awarded “Employee of the Month” December, 2003