Melanie Getzen Email & Phone Number

Lake Mary, FL, US

Lake Mary, Florida, United States

• Remotely coached clients to improve health and well-being
• Performed all sales, marketing, and operational duties

Altamonte Springs, Florida

• Presented and sold the Ideal Protein program to prospective clients
• Coached clients through dieting life-cycle in conjunction with other lifestyle changes being implemented

Lake Mary, Florida, United States

• Client Service Representative - Feb 2001 to Sept 2003
• First point of contact for client support responsibilities; coordinated and consulted with specialists as needed
• Provided consultative guidance based on HR, payroll, benefits, and compliance best practices to limit client and company liability for PEO / co-employment relationship
• Effectively managed territory of a 70-client load (small to mid-size companies) throughout the Central Florida area (daily travel)
• Consistently re-sold service to retain client partnership
• Partnered with Sales Representatives in all aspects of sales/service cycle for PEO to ease sales cycle transition on client and provide orientation to leased employees

Orlando, Florida, United States

• Provided support to insurance brokers and company contacts with the use, implementation, and configuration of employee benefit software
• Project managed in house and out-sourced software implementations and configuration as well as EDI (electronic data integration) files to carriers and end users ongoing and at annual enrollment
• Communicated release updates to clients and provide training on system functionality and benefits

Maitland, Florida, United States

• Strategically supported the sales team during sales cycle with client inquiries
• Implemented small to mid-size companies in 30-45 days onto PEO / co-employment service and systems
• Coordinated with internal departments and client contacts to meet deadlines and client expectations
• Consulted on payroll, benefits, and human resources best practices and compliance
• Conducted employee benefit orientations at client site or remotely using LiveMeeting

Lake Mary, Florida, United States

• Developed and managed the HR department & deliverables; directly supervised one HR Coordinator
• Set organizational priorities and goals with Executive Team and Management
• Evaluated and recommended corporate/position restructuring to optimize organizational goals
• Restructured positions, departments, and divisions as needed to adapt to industry changes
• Reconstructed benefits offering (Insurance and Paid Leave) to decrease expenses and increase approval
• Designed compensation structure and variable strategy based on performance and profitability

Apopkam FL

• Set-up non-franchised partnership from conception to fully running operation.
• Managed all daily business aspects (recruited new members, sold memberships, trained clients, retained members, marketing, advertising, performed billing, collections, etc.)

Greater Orlando, Florida, United States

• Director of Payroll Services - CoAdvantage - Orlando, FL April 2004 to Oct 2005
• Managed payroll department consisting of one assistant, one courier, and three team leaders who managed four team members each.
• Handled escalated client and compliance issues
• Performed monthly variable compensation reviews based on gross profit and 360 Reviews
• Worked closely with IT in report writing/process improvements using SQL and Ultimate Software*Accomplishments
• Awarded “Manager of the Year” 2004Team Leader Payroll - CoAdvantage - Orlando, FL October 2003 to April 2004