Melanie Harper-Wiggins Email & Phone Number

Handled logistics, catering, agendas, managed calendars, monthly meetings, conferences, and event planning. Arranged travel, and processed travel expenses and reimbursements for senior management team.Worked collaboratively with auditors throughout reviews, offering assistance and clerical support. Word processing, prepared documents, invoices, developed, and updated spreadsheets, reports and presentations for executives and board members to boost team productivity. Balanced multiple projects, filed paperwork, and organized computerbased information. Managed CRM systems and assessed members needs.Greeted arriving visitors, screened calls, and responded to emails and other correspondence quickly and efficiently to facilitate communication and enhance business processes.

Bay Shore, New York, United States

Supported various administrative duties by proofreading, transcribing, and invoicing. Maintained files and records by implementing effective filing systems that boosted efficiency and organization. Managed multiple tasks and met time-sensitive deadlines. Kept accounts in balance and ran daily reports to verify totals. Provided clerical support to company employees by copying, faxing, and filing documents.Monitored and Managed company social Media Accounts. Monitored office supplies by checking inventory and placing orders.Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives. Corresponded with clients through email, and telephone. Kept reception area clean and neat to give visitors positive first impression

Jericho, New York, United States

Troubleshot and resolved a diverse range of technical issues across networks such as broadbandinternet connections, Wi-Fi, and VoIP telephone service. Monitored systems in operation and input commands to troubleshoot areas using multiple systems and applications simultaneously. Used ticketing systems to manage and process support actions and requests. Documented transactions and support interactions in system for future reference and addition to knowledge base.Received and handled 75+ interactions per day in a heavy inbound call center environment. Utilizedinterpersonal skills to maintain call control and resolve issues efficiently and quickly. Proficient using multiple applications to handle interactions via email support, inbound and outbound phone support, and multi chat support systems. Resolved escalated issues by serving as subject matter expert on wide ranging issues. Collaborated with supervisors to escalate and address customer inquiries or technical issues when needed. Translated complex technical issues into digestible language for non-technical users.