Melanie Hegg Email & Phone Number

Train new hires and provide vision and strategy to the cross-functional team members using Agile practices, creating a culture of continuous improvement allowing an increase of completed cases by specified datesRemove roadblocks to allow for smooth team transition to complete projects 25% quickerCollaborate with customers and the Sales Process Team Assist the team in providing support to sales and sales management to ensure data is timely, accurate, and effectively maintained allowing for better communication and higher customer satisfaction ratings

Mount Pleasant, South Carolina, United States

Managed front desk staff and updated insurance intake procedures resulting in claim denials decreasing by 75% within the first 3 months of employmentAssisted with monthly and quarterly financial reports to keep the team on track with goalsObtained over 30 weekly prior authorizations for patient surgical proceduresCommunicated effectively with patients and all staff in reference to insurance and payment responsibilitiesHelping patients with online portal technical issues

Charleston, South Carolina Area

Correspond with all clients and coordinate and conduct interviews based on needsLed team to become best in the local area two years in a rowMarketing and Advertising with social mediaCommunicate effectively with the team during daily meetingsAccounts Payable/Receivable. Quickbooks. Monthly and quarterly financial reports.

Preauthorized surgical procedures for medical device company. Provided correctcoding details and insurance breakdowns/verifications for Physician offices.

Ann Arbor, Michigan, United States

Assisted executive staff, faculty, and students. Oversaw facility operations

Ann Arbor, Michigan

Developed the Ann Arbor Institute of Massage Therapy's Federal Aid program (both FDSL and FFEL), over 60% of students utilized this programAssisted students in obtaining state funding with Michigan programs such as Michigan Works and Michigan Rehabilitation ServicesDeveloped and facilitated all new-hire orientations. Conducted employment verifications and investigations. Workers Compensation claimsExperienced with Financial Audits for both the business and the Federal Aid program.Developed and enforced company policy and procedures relating to all phases of human resources activityEstablished and monitored employee pay scalesEducated and advised employees on group health plans, voluntary benefits and 401(k) retirement plansOffered fair and equitable compensation by comparing current salaries with market payAccounts Payable/Receivable. Quickbooks. Auditing.

Ann Arbor, Michigan

Updated company intranet information that correlated with over 20 customers with new files/dataResponsible for making travel arrangements for over 125 employees and assisting three Project Management departments and IT department with administrative dutiesManaged company phone system and created new ports and connections

Bachelor Of Science - Bs, Business Administration Information Technology Management

Associate Of Applied Science, Administration And Anatomy And Physiology, 3.8