Melanie Heiberg Email & Phone Number

Johannesburg Metropolitan Area

City Of Johannesburg, Gauteng, South Africa

KEY RESPONSIBILITIES:• Overseeing projects from the initial concept through to completion and final handover to the client.• Work closely with the construction manager to plan the project together and raise and potential risks. • This is inclusive of construction, shop-fitting, FF&E and any specialized items within the original scope.• Define project objectives, scope and responsibilities within the project team.• Co-ordinate people within the project team to ensure the project is delivered on time and within budget.• Managing resources, internally and externally, based on availability to ensure the project deliverables can be met.• Managing the project budget by cost tracking for the duration of the project.• Single point of contact between the internal and external project teams as well as senior management.• A key part of a project manager's role is to identify and mitigate risks which may impact successful delivery of projects.• Tracking the project and providing weekly reports regarding progress and any potential risks.• Identify and mitigate any potential risks which may impact the handover of a successful project delivery.• Managing any changes regarding project scope.• Ensuring these changes are tracked so that the client is aware of any potential timing or costing implications.• Keeping track of any variation orders and any cost and timing implications. • Ensuring variation orders are approved prior to commencement on site.• Managing communications from the client or external client liaison to ensure the project is delivered successfully.SKILLS:• Verbal and written communication.• Relating and networking.• Strategic thinking and problem solving.• Planning and organizing.• Ability to adapt to changes.• Using qualitative and quantitative techniques to collect useful information.• Ability to keep project objectives and goals in sight.• Collaboration and teamwork.• Project management and time management.

Johannesburg, South Africa

KEY RESPONSIBILITIES:• Establishing a good rapport with clients, property brokers and other key stakeholders.• Effectively representing the company and its services.• Effectively interpreting a client’s needs and communicating these requirements accurately to the internal project team.• Responding to RFP's and tenders.• Working closely with property brokers and other key members of the property industry. • Working closely with the internal marketing and creative team to develop proposals.• Working towards improving market positioning and achieving growth.• Keeping up to date with design and business trends.• Having a good grasp on numbers and being able to work within a clients’ budget.• Presenting information and solutions to decision makers.• Following up on leads.

Bryanston, Gauteng

Here is a summary of what was expected of me as an Account Manager: •Interface with clients and to be the main point of contact for all client interactions; •Lead project teams, control project schedules, costs and performance risks to ensure client satisfaction;•Plan and monitor projects, liaising with various departments ensuring timely completion of projects;KEY RESPONSIBILITIES AND ACCOUNTABILITIES •Gain an in depth understanding of the assigned client and their specific requirements;•Presenting information and solutions to decision makers;•Coordinating all activities and parties involved necessary for project delivery. These include interior design and space planning, costing and construction;•Developing, analyzing and being able to follow detailed action plans (Gantt Charts);•Contributing to the development of construction estimates as well as analyzing and interpreting these;•Obtaining necessary approvals from council prior to construction (for example the Fire Department for fire exit layouts);•Recruiting and monitoring specialists and sub-contractors throughout project phases;•Practically applying construction knowledge;•Visiting project sites on a regular basis to ensure designs are being executed to our high standard;•Applying effective time management skills throughout the project phase;•Keeping up-to-date with high admin volumes such as placing orders, writing invoices, processing minutes, etc•Staying within an assigned budget;•Ensuring project objectives are met in order to provide excellent customer service.

•Working closely with Account Managers for project handover;•Technical drawings for job specification on projects and work closely with DTP (Desk Top Publishing);•Loading and managing of project plans / Gantt Charts;•Budgeting for projects;•Site inspections / surveys, building evaluations so that job specifications can be developed;•Obtain signed / approved layouts and technical drawings from client•Ensure purchase orders are placed for all projects;•To adhere to service and professionalism standards in terms of quality, accuracy, speed and detail required to maintain a good relationship with the client;•Project manage projects from quotation to implementation;•Manage variations on projects and discuss with finance, management and the operations team as required;•Attend daily meetings with the operations team to ensure resourcing has been booked for manufacturing and installation of products;•Ensure quality control on site at all times;•Ensure that any changes to the project are communicated timeously and within reasonable deadlines;•Liaising with the accounts department to invoice clients;•Manage client expectations and payment of their account once the completed site has been handed over;

Johannesburg Area, South Africa

•Responsible for concluding deals, to manage the project team, client expectations, payment of account and handover of a completed site to the client within the agreed timelines as per the agreed scope of work;•Single point of contact for all client communications, conflict resolution and compliance on client deliverables and revue;•Ensures that the client issues are dealt within an efficient manner, informing the Operations Director of any problems that may arise;•Provides regular 2 way communication between the client and the project team;•Conduct site survey and building evaluations;•Cost and produce a preliminary budget and present to the client based on a space plan that is produced by the designer;•Calculate and produce a final budget costing based on approved design layouts;•Ensure purchase orders are placed for projects;•appoint contractors;•Manage budget and expenses;•Manage variations on costs;•Follow up on furniture and shop-fitting orders;•Manage project manager, site co-ordinator, professional team, designer and buyer (procurement);•Set up and chair weekly internal project meetings and prepare all minutes;•Attend weekly site meetings chaired by the project manager;•Ensure project manager has the correct site details and latest drawing revisions;•Ensure stringent quality control on site;•Ensure any changes to construction and furniture are communicated to the project team timeously;•Meet with accounting department on a weekly basis and assist with debt collection;•Supervise completion of site which includes construction, furniture and shop fitted items, finalizing snags and ensuring completion within a 7 day period, compile a handover file for the client what includes a full set of as-built plans, all guarantee paperwork, approved fire plans, beneficial occupation letter and electrical compliance certificates;•Organize a handover function to handover the keys to client.

Durban Area, South Africa

•Space planning, interiors design of commercial and retail spaces;•Surveying of new and existing buildings, offices and furniture;•Meet with prospective clients to obtain a detailed brief;•Floor plans, elevation and sections, finishes specifications (includes lighting and electrical, general ceiling and bulkhead detailing, partitioning or brickwork, wall and floor finishes);•Preparation and submission of plans and documentation to local authority if required;•Working drawings and internal elevations, shop fitting details and cabinetry;•Signage and shop front details;•Liaise with contractors and specialists to provide quotations for a tender process;•Supply breakdown of costs and quotations for client approval;•Appoint contractors and specialists on behalf of the client;•Site visits and contractor co-ordination meetings carried out on site;•Final snagging of works and handover to client.

Durban Area, South Africa

•Meeting with clients to assess their new build or renovation requirements;•Site and building surveys which would then have to be redrawn into autoCAD format;•Presentation of concept ideas to client as per their client brief;•Procurement of products, fittings and finishes in order to prepare budget documents;•Project Manager as well as Office assistant to Director

Johannesburg Area, South Africa

•Meeting with clients and acquiring a detailed brief regarding their new office space requirements or refurbishment of their existing office space;•Converting this information into a space assessment document which shows the client exactly what space they require;•Carry out site and building surveys to ensure that what is on site is reflected on the Architects plans;•Basic zoning / block layouts are done to ensure we have understood the client brief as these layouts show the flow of the office. For larger offices a magnetic block layout is completed which is interactive and the client can easily move people / departments around before we start finalizing the CAD layouts;•Survey existing furniture if the client will be relocating using what they already have;•All completed layouts are handed to the Account Executive to compile a budget document. This is then presented to the client along with a mood board / colour board which shows the client which products, colours, finishes and fittings have been specified in the budget document;•Once the client has approved the partitioning and furniture layouts, internal elevations & sections are completed as well as detailed furniture and bespoke items which are then sent through to the manufacturer;•Weekly site visits to ensure contractors are adhering to the design of the space, assistance with contractor co-ordination and final snagging prior to the handover of the site.

Cape Town Area, South Africa

•Conversion of Architects plans onto CAD if not already done;•Commercial and Residential site surveys to advice client on what type of lift would be suitable for their requirements;•Producing as-built plans and elevations for the following elevator types: Hydraulic, residential, funiculars, platform lifts, goods hoists and dumbwaiters;•The procurement of mechanical parts as well as suitable motor sizes as per the specifications of the elevator;•Compiling weekly progress reports pertaining to each project;•Before the construction of the elevators, detailed drawings have to be completed for each component which then has to be manufactured in the on site factory;•Management of production of parts and installation process;•Handover of the completed installation to the client.

Pietermaritzburg Area, South Africa

•Assisted the Director by completing engineering layouts showing foundations, concrete reinforcing details and steel structures as required which had to be approved and signed off by him;•Converted hand drawn plans into autoCAD format;•Liaised with clients, architects and various contractors on a daily basis;•Produced Engineers reports, certificates and tender documents on behalf of David Vigar;•Council submission of plans and building documents in order for plans to be passed / approved;•Personal Assistant to the Director as well as general Office Manager.