Melanie Hill Email & Phone Number

East Lansing, Mi

Lansing, Michigan Area

Laingsburg, Mi

As an optician I input data into the GOAL software which includes entering personal information, services rendered, billing insurance using ICD-9 codes, scheduling patients, and processing payments. I serve as a liaison to patient’s primary care physicians regarding exam results, surgery centers to schedule appointments, and pharmacies to verify and fill prescriptions. I also prepare patients for the doctor by taking blood pressure, reviewing medical history with the patient, taking measurements of their eye, taking retinal photos and performing tests to measure retina function while complying with HIPPA regulations. Before an appointment I prepare patients files by completing necessary paperwork, verifying insurance eligibility and benefits, and provide them with the estimated cost for services. I perform miscellaneous office duties such as organizing and alphabetizing files and entering payments into QuickBooks. Finally, after being seen by the doctor I assist patients in selecting frames and lenses and take necessary measurements to ensure glasses fit properly.

Middletown, De

Responsible for ensuring positive customer experience by securely packing products safely and efficiently. Have also participated in ambassador program allowing me to train and mentor new hires in safety standards, the proper work sequences, and company culture.

As a member of the field staff program at Jackson my job duties vary. Some of these duties include processing standard policy or contract/policyholder/producer transactions using documented procedures and multiple software applications, ensure transactions are in "good order" for processing, identify issues for resolution when necessary, communicate with internal associates and external customers or agents regarding outstanding requirements or the status of an application or transaction, document the status of contacts received and initiated.

General Associates Degree

Education record

Completed a Certified Nurse's Assistant program by fulfilling a rotational schedule at an assisted living facility and orthopedic division.

High School Diploma