• Microsoft Office365 – Implemented & Migrated on-premise data to Office 365• Servers moved from on premise to Azure• Move File Shares to SharePoint/Teams• Manage SMSValet POS & network installation at airport valet location• Upgrade Replicon Time management system• Implemented Spiceworks Help Desk ticketing system• Consolidated MS licensing for greater benefits at the same cost• Evaluate and Implement BitDefender End Point security solution• Coordinate Star2Star phone system installation across 4 national locations• Install MobilesBytes POS and PCI Compliant network in 4 airport locations• PCI & IT policy and procedure development• Ensure offsite cloud back up to Iland• Project Manage Deltek ERP Review• Develop IT staff• Train & evolve O365 tool usage• Manage IT budget and approve IT invoices

• Manage Global Service Desk, Remote Desktop services and dispatch services for the AM region• Migrate local service model to 3rd party dispatch model• Manage project risks, issues and changes.• Oversee development of support systems, encompassing management reporting on projects and collaboration among multiple business units• Project Manager for multiple simultaneous projects including software upgrades, new sites, site moves, hardware upgrades including budget, communication, requirements• Lead development of project management standards, process improvements, documentation requirements throughout project lifecycles

•Coordinate local resources and systems to meet global initiatives •Cultivate Service Center support model to meet IT strategy and business needs•Develop business case justifications and cost/benefit analyses for IS spending and initiatives•Enable high quality and availability of IT services and support•Enhance quality and delivery of outsourced level 1 helpdesk support•Ensure the efficient and effective use of information systems for 800 users across 39 national and 11 international sites•Establish and maintain regular communications with the business management team and end user community•Evaluate cloud initiatives including Office 365 vs Google Apps for Work•Financial management including purchasing, operations, and IT budget control•Identify, recommend, develop, implement and support cost-effective IT solutions•Implement IS policies, procedures, methodologies and practices •Lead the deployment, monitoring, maintenance, development, upgrade and support of IT systems, including servers, hardware, and software•Manage local resources and consultants by providing coaching, feedback, and direction•Organize and collaborate on performance appraisals and personal development plans •Plan, coordinate, direct and design the IS activities of the Americas support organization•Work with the senior management team to define business and system requirements

•Advise and manage the local sourcing including the outsourcing contracts with consultants, and service providers•Coordinate implementation of global and regional projects/systems supporting business needs complying with global standards and guidelines•Develop the support model in alignment with Cargotec strategies and business needs, and strive towards a harmonized support model•Ensure highly available, maintainable, and quality IT systems •Evaluate the cost effectiveness of possible IT solution options in conjunction with the suitability in local business environment•Implement and manage global IM projects whenever required, coordinate the resources, and after implementation, ensure the adherence to the policies and processes/Project models established •Manage the regional Helpdesk & onsite support according to the SLA •Motivate IT team according to Cargotec values, develop and provide training and communication•Organize the activities and resources, and set up processes to deliver the required quality and service availability

•Collaborate and partner with local business management and corporate Cargotec IT on new technologies•Coordinate and manage outside service partners•Design, develop, and implement ShoreTel VOIP system installations for 33 sites nationally and 11 sites internationally including call centers•Develop, manage and mentor Cargotec IT technicians at multiple locations•Implement global projects and standards (AD, Global Service Desk, Global Workstation Standardization, WAN, WLAN, VPN)•Manage and support datacenter and infrastructure operations•Organize and manage remote office installations and relocations•Plan and maintain budgets of $2.5 million and $1.1 million in capital projects•Provide Level II & III escalation support for 800 users in the Americas region (USA, Mexico, Brazil, Chile, Panama, & Argentina)•Assess and integrate new business acquisitions into IT environment

•Help desk support for 100 users nationally•Project management, implementation & maintenance of quoting application QuoteWerks for sales force•Set up workstations, printers, phones for new employees •Develop and modify crystal reports •Coordinate and implement security measures in order to protect data•Maintain company website in Front Page and now conversion to Notes•Perform data backups and recoveries•Implement and maintain Shoretel VOIP phone system•Develop and conduct training on various applications•Troubleshoot network issues