Melanie Howe Email and Phone Number

www.UpToDate.comUpToDate Purpose: Worldwide evidence based clinical support resource for medical professionals. UpToDate Mission: To improve the quality and effectiveness of healthcare worldwide by improving clinical decisions at the point-of-care.Managing all AR collections for both UpToDate Inc. and EMMI Solutions at Wolters Kluwer:Domestically, US + Canada, working with 40 Account Managers and 300 accounts with overdue balances totaling $13.3 million in over 60 day balances (Average invoice $31-64k)Internationally, working in 58 countries with 38 Account Managers and 295 accounts with overdue balances totaling $5.9 million in 60+ day balances. (Average invoice $20k)

Daily cash applications via wire, ACH, lockbox, and mailed checksDaily credit card reconciliation matching authorizations to salesProviding daily cash report to Collectors highlighting notable payments on oldest balancesDaily sending of EDI invoices through Ariba, SciQuest, Taulia, and ADXReply to all requests on AR Voicemail and AR Email box.*Daily auditing of new website customers and update information in Microsoft Dynamics AX

- Assist in AR Collections and transition to SAP.- Process weekly payment plan payments for selected customers.- Coach employees on SAP tips and tricks for ease of use.- Monitor AR phone line for incoming payments.- Address and resolve AR customer questions from AR phone line.

- Managing collections on all accounts in Canada, using Nashen and JD Edwards- Managing collections on SAP accounts in US (Letters E-F-G)- Responsible in both systems for collecting overdue invoices prior to releasing new orders- Identifying old deductions taken on customer payments and clearing up the accounts- Daily identification of and updating of customer A/P contacts in ERP systems- Activating usage of customer websites, including Taulia, for tracking pending payments and issues

- Managed collections for 120 domestic and international accounts- Set up common customer filing system for new and term-changed accounts- Organize collection agency and bankruptcy files including changing terms- Daily mailing and emailing of invoices for five Thermo divisions (Shared Services)- Complete credit reference requests as backup for other collectors- Working cooperatively with staff in five different Thermo companies- Conduct new customer review + set-ups complete with credit reference checks- Updating expired tax exempt certificates for the state of Florida + California for audit- Managed collections for 120 domestic and international accounts

× Primary focus on collection of over 90 day receivables to dramatically reduce DSO × Review all payments received for correct application from lockbox, ACH, and wire transfers. × Escalate collections through the use of credit hold and shortening of payment terms× Provide aging status of collections for all accounts to senior staff on a bi-weekly basis× Work closely with other department staff to resolve collection issues on a daily basis.

Highlights: Monitor 7000 domestic accounts for overdue invoices and keep them current Collect pre-payment of future orders from 24 International accounts ($60,000/week) Batch cash receipts of wire transfers and check payments on a daily basis Escalate collections through the use of credit hold and shortening of payment terms Provide aging status of collections for all five distribution centers on a weekly basis Work closely with other department staff to resolve collection issues Monitor prompt payments for accounts under protected bankruptcy status

Managing pre-payment of all International orders prior to shipment. Working with accounts in South America, the Caribbean, Asia, Malaysia, Middle East, Russia, and Eastern Europe. Collect pre-payment of future orders from 24 International accounts ($60,000/week)

 Oversaw compliance of gift receipt process to ensure Gift Acceptance Policies and Procedures and auditing requirements were followed Provided monthly Major Gift Officer Activity & Opportunity reports to senior VP Managed all elements of Year End direct mail campaigns including design, copywriting, database, gift acknowledgement, within budget of $20,000; Campaign raised $500,000 each of three years

 Developed & implemented end-user system training for 19 large system businesses, hospitals, and colleges from New England to Alabama (Seven systems 1100-6500 lines) Worked closely with customers to establish database collection criteria for all users Managed staff of five telephone trainers for installations at UMASS Boston, UMASS Medical Center, and UMASS Amherst campuses; over 35,000 lines Pivotal coordination of RFP response for PBX systems for 23 NYC High Schools Obtained FBI security clearance to work in the Master Control Room at Seabrook Nuclear Power Plant in 1995

Responsible for all interviewer hiring, training, and scheduling shifts

Accountable for medical billing collections for busy 40 physician medical facility

Designed office billing system procedure manual