Melanie R. Email & Phone Number

New Hampshire, United States

Lead for FI/FBOT Talent Acquisition’s volume hiring strategic hiring plan and alignment across leadership teams and cross-functional business partners. Consults with leaders to coordinate & align complex ideas, translate strategic objectives to prioritized actionable workstreams utilizing a data-focused approachDrives Fidelity to thrive by presenting the most qualified candidates, using new hiring techniques, leveraging new technology through social media features, strategic long-term… Show more Lead for FI/FBOT Talent Acquisition’s volume hiring strategic hiring plan and alignment across leadership teams and cross-functional business partners. Consults with leaders to coordinate & align complex ideas, translate strategic objectives to prioritized actionable workstreams utilizing a data-focused approachDrives Fidelity to thrive by presenting the most qualified candidates, using new hiring techniques, leveraging new technology through social media features, strategic long-term planning to discover and engage candidates with the right skills.Consults with business to identify areas of opportunities to increase diverse candidate slates by working closely with key stakeholders for recruiting adjustments transforming low growth D&I candidate slates. Proactively identifying inclusive language revision opportunities, utilizing social media search techniques and multiple outreach initiatives while also incorporating the future opportunity sourcing model proactively developed ).Project management work-flow implementation for volume class hiring for a portfolio of clients.Cultivates strategic relationships both internally and externally to result in a more matured and fast growing, established hiring network. Manage multiple projects Clearly identifies and provides thought-out process enhancement strategiesCo-led logistics and facilitation for the implementation and development of the FI FBOT TA Fidelity Ambassador Program. Serves as analytic subject matter expert for recruitment reporting, leading, and presenting data analytics storytelling and insights through team monthly hosted trainings & demonstrations. A mentor across TA Partners sharing knowledge and foundational understandings of Strategic Workforce Planning using recruitment reporting through key data points/metrics to share and tell a story on our workforce analytics. Implements evolving sourcing techniques researching qualified talent, sharing diverse recruiting strategies, building talent pipelines Show less

Served as a team member on the Workforce Analytics Agile Scrum Team for Fidelity Institutional & Fidelity Brokerage Operations Technology, building key partnerships working to develop, support, and communicate insights for Associate Pulse Survey Results and Workforce AnalyticsSupporting Line HR and HR leaders with workforce analytics consulting (COE support) for the Workforce Analytics Agile Scrum Team. Designed and developed Strategic Workforce Planning & Job Profile tableau dashboards… Show more Served as a team member on the Workforce Analytics Agile Scrum Team for Fidelity Institutional & Fidelity Brokerage Operations Technology, building key partnerships working to develop, support, and communicate insights for Associate Pulse Survey Results and Workforce AnalyticsSupporting Line HR and HR leaders with workforce analytics consulting (COE support) for the Workforce Analytics Agile Scrum Team. Designed and developed Strategic Workforce Planning & Job Profile tableau dashboards to allow Comp and HR business partners the ability to model workforces across business units and FI/FBOT divisions.Utilizing, developing and consulting with data and metrics using tableau and workforce information analytics (oracle). Show less

Merrimack, New Hampshire, United States

Developed reports using multiple data sources (ORACLE,WIA/Workday) across the HR ecosystem while also managing the relationship and consulting with functional owners on reporting solutions. Partnered across HR Operations and with other functional groups such as Payroll, IT, and Finance to ensure alignment and integration with operational processes, data audits, and daily workday transactions. • Served on the Annual Cycle Agile Team facilitating the decision-making discussion process… Show more Developed reports using multiple data sources (ORACLE,WIA/Workday) across the HR ecosystem while also managing the relationship and consulting with functional owners on reporting solutions. Partnered across HR Operations and with other functional groups such as Payroll, IT, and Finance to ensure alignment and integration with operational processes, data audits, and daily workday transactions. • Served on the Annual Cycle Agile Team facilitating the decision-making discussion process and prioritization of initiatives for leadership by delivering key findings for the Annual Pay and Performance program, partnering closely with Compensation, HR Partners, and line HR to develop, support, and communicate compensation strategy and philosophy for the Annual Pay/ Performance program. Implemented job profile audit working closely with HR Line to coordinate a simplified job profile audit process, reviewed data, analyzed against workforce data/trends. Reported specific findings and made Show less

• Capacity Project Management, owning the research and reporting efforts for WI Headcount Capacity Planning, SLA management, Workforce Analytics, Span of Control, Regional Forecast and WI Attrition projects• Transactional Call Volume Management in Workday; WFM/GENESYS • Communications Coordinator for all weekly communications published staffing requirements delivered to over 4k associates routinely• Responsible for all resource development & communication (Ribbit site development… Show more • Capacity Project Management, owning the research and reporting efforts for WI Headcount Capacity Planning, SLA management, Workforce Analytics, Span of Control, Regional Forecast and WI Attrition projects• Transactional Call Volume Management in Workday; WFM/GENESYS • Communications Coordinator for all weekly communications published staffing requirements delivered to over 4k associates routinely• Responsible for all resource development & communication (Ribbit site development, communication/job aid template creation; HTML development for resources; Presentation Creation) • Responsible developing and deploying staffing plans that meet service level agreements. • Long term project planner for Annual Enrollment staffing, with contact center day of real time analytics & future staff planning. Perform tasks to produce efficiencies in performance, gaining operational efficiencies and supporting the long-term goals to fulfill plan sponsor service level agreements. • Responsible for managing staffing headcount, shrinkage management, tracking attrition, backfilling skilled resources, as well as analyzing trending to adjust future staff planning. • Advanced knowledge of contact center staffing, call volume management, call volume forecasting, Show less

Call volume operational management, process liaison to FMR India Operations.

• Transactional Call Volume Management in Workday; WFM/GENESYS • Interim Liaison/Team Lead for Offshore Operations Team (Configuration Changes & Offshore Processing Implementations)