Melanie Carter Email & Phone Number

United States

Managed sales, operations and systems training for over 250 employees in 15 states.Planned, coordinated and delivered company-wide training and staff development programs via live classroom and web settings.Designed, developed and maintained various training materials to be implemented company-wide including Sales, Branch Operations, Customer Service and Effective Recruiting.Evaluated return on investment for training through follow up surveys and field coaching.Managed PeopleSoft implementation for over 300+ locations by providing classroom training, mock and go-live support and refresher courses.Revised and updated standard operating procedures and existing operations training curriculum.Conducted branch audits to ensure compliance to quality management system. Developed and facilitated customized sales training for staff members new to the sales role within the company to include effective cold calling, securing appointments, successful sales appointments and closing the sale.Developed and delivered specialized training for payroll and invoicing to address specific market challenges.Developed customer-specific training programs and presented to external customers.Participated in ensuring that significant changes within operations, sales and training were implemented in a controlled and systematic fashion during the transition phases of the company acquisition.

Bachelor Of Science (B.S.), Sociology

Associate Of Science (A.S.), Psychology, Honors