Melanie Chong Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

Objective: Assist Network build (layer 2 network) and Commercial team to roll out National Broadband Network (NBN) to all existing and new customers.• Act as a liaison between the Network build team and other project teams.• Responsible for communicating when new tasks are identified, task duration or dependencies change and manage issues that may prevent the project from completing on-time.• Helping to manage project documentation, validating and closing out issues.• Responsible for weekly project status reports (steering committee), organizing required documentation and constructing project folder for record retention purposes• Administration to help the project run smoothly such as meeting arrangements, purchase orders, vendor setup, expenses, travel bookings.• Assist and provide support to staff members with general office duties• Management of logistics around the transport of equipment for the project• Adhoc duties as required

London, United Kingdom

NG Bailey Group is an independent Engineering, facilities and services business. My role was to support the Project Change Lead to deliver the overall objective. Objective of 'Project Spring' was to close out issues resulting from moving from one technological platform to another. To develop a programme to build the business confidence. My primary responsibility was to monitor and report on the work packages being implemented for each Business Process Owner.My tasks involved coordinating meetings and workshops with various stakeholders to gain clarity of business process and issues faced with implementation of this new system. I played an active role in collating information, analysing and reporting on findings. With the use of Microsoft tools including Visio, Powerpoint and Excel I was able to present my findings to help drive solutions for the business. By monitoring and reporting on residual issues we were able to track the progress of project works and understand best way to achieve results. On each of the residual issues or change requests, I worked closely with the technical team being the main point of contact to ensure each project stayed on track, hosted User Acceptance Testing, identifying any issues and provide business support where necessary. I supported the development of change initiatives and assisted in production of User Guides, delivery of communication messages and any supporting collateral and training requirements.Alongside this I developed training needs analysis. I was able to assess areas that required attention and schedule training in time with developments that were moved to 'live'. As well as set up a Business Process library with associated documentation for users to refer to. Being part of the Governance board, we met weekly to report on the progress of the Project and raise any concerns or brainstorm further ideas.

London, United Kingdom

I was responsible for scheduling, ordering and tracking of all training programmes at Expedia Lodging Partner Services, reporting directly to the Director of Global Communications and Learning Programs. We ensured 3,500 colleagues spread around the world received quality training, to equip them with the knowledge and skills to perform their jobs. Thus helping to build and maintain Expedia's B2B relationships with hotel partners. - Scaling our face to face training programmes, doubling the number of people trained in 2014 vs 2015 (800 to 1600 per month).- Smooth out process for Onboarding. Maintaining relationship with stakeholders and trainers with scheduled dates and deliverable plan.- Work closely with stakeholders to understand training needs, running Qualtrics surveys, generating reports to understand training needs analyses.- Source and set up new external vendors to enhance training content and keep audience engaged.- Keep close working relationship with HR team and hiring managers to ensure new hires are onboarded accordingly.- Maintain strong relationship with Training manager and trainers, managing each trainers calendar in line with requirements.- Monitor and manage merchandising budget. Tracking expenditure and reporting any concerns.- SME for global learning team, supporting the function of App providing technical support or advice on courses, general feedback and advice.- Assist with launch of Virtual training in 2016, scoping out method, project time-frame, working closely with team to ensure timely release, collating training materials, building functionality in App, scheduling online courses.- Organise printing and distribution of all training content/materials for all courses delivered around the world.

Sydney, Australia

The opportunity to develop my skills and career resulted in my new role at Wotif Group. This role was diverse and required my attention to a lot of different areas of the business. I was responsible for managing all clients accounts and travel packages across Wotif Group travel brands, including travel.com.au, lastminute.com.au, wotif.com, godo.com.It was important that I paid close attention to client’s accounts, making sure that their accounts were balanced and making any amendments where necessary. Working closely together with Customer Service, Sales and the Ticketing Department I answered all requests regarding our clients accounts including creating invoices, balancing files, finalizing payments, authorizing airline ticket and travel package refunds, voiding airline tickets and cross checking potential fraudulent transactions. Amongst other responsibilities I acted as a main point of contact for Wotif Group to ensure fraudulent transactions were kept to a minimum, by investigating and preventing potential fraudulent transactions, making regular updates to our database and informing interested parties. It was important for me to assist with any Airline ADM’s (Airline Debit Memos) and take the necessary steps to resolve it. I communicated regularly with Airlines via Amadeus GDS, BSP link and Consolidator to efficiently process automated and manual refunds. I regularly attended to notices of credit card disputes from Banks and Airlines and took the necessary steps to recover money and balance outstanding files.

Sydney, Australia

Working as a travel consultant was rewarding and interesting. I had the benefit of dealing with customers directly, offering advice for Wotif Group travel brands products and services. I acted as the main point of contact across all Wotif Group travel brands, assisting with general enquires for new and existing customers. Providing accurate travel information to clients and handling and customer complaints was crucial to this role as was making amendments and preparing quotations for customers through Amadeus GDS. Being able to satisfy customers requests and trying to give the best rate and experience possible was very rewarding to me. I developed excellent communication skills both verbally and written as I delivered both online and offline support. Creating and building relationships with Operators, including Airlines, hotel and activity operators were essential to this role to equip me with correct and essential knowledge. Working regularly with different Departments including Finance, Ticketing and Sales helped to wholly satisfy our customers and build relationship with work colleagues.

Sydney, Australia

I had the opportunity to manage my family business. I saw this as a great challenge and opportunity to develop my personal and business skills. My main duties were to oversee all the business operations including stock control, supplier monitoring and negotiations, maintaining cost categories, facilitating staff training, monitoring budgets and payroll records, updating business accounts and keeping accurate records, monitoring expenses and dealing directly with Westfield Centre Management. It was important for me to be aware of what was occurring in the marketplace to stay ahead and attract new customers and retain existing customers. Given the responsibility to manage the business allowed me to look at ways of improving the business, whether it be improving the shop layout, controlling wastage, sourcing out new suppliers, training existing and new employees and reformulating the workflow processes. It was rewarding to see the business grow, create lasting relationships with our customers and most importantly to support my family.

Sydney Airport

This role gave me the courage and knowledge to deal with many different personalities. Understanding and being able to deal with people in a stressful environment was one of the greatest skills I learnt in this role. I acted as the main point of contact at Sydney Airport assisting with any enquires from passengers and helping them complete and fulfill their check-in requirements. I also assisted gate departures and service desk requests. Being level headed, patient and informative to customers was important in this role, especially during disruptions such as cancellations and delayed flights. Providing a professional and personal experience to all our customers and working with many departments and colleagues was very rewarding in this role.

Provide consistent and high quality standard of food and beverage set up/service to all clients, ensuring smooth delivery of conference and function services.Work efficiently unsupervised to look after clients of boardroom functions meetings and on-stand Outlets.Communicate and liaise with team members, kitchen and other areas of operation.Liaise and report to managers on duty and Event coordinators on a regular basis, to ensure delivery of service/set-up meets expectations.Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.Assist restaurant manager with creation of day-to-day operations manual.Perform the tasks of order taking and maximize sales opportunitiesthrough knowledge of product and suggestive selling.Responsible for inventory store and maintenance check.Opening and closing duties of a la carte restaurant, Bay side Lounge.Cash handling and operating point of sale system.

Bachelor'S Degree, Management Of Tourism And Hospitality

Advanced Diploma, Tourism And Hospitality

Activities and Societies: Marketing team