Melanie Johnson Email & Phone Number

Boise Metropolitan Area

Boise Metropolitan Area

- Instrumental in staffing a new Transportation department with managers, delivery drivers and dispatch; hired 100+ candidates in one year. - Collaborated with hiring managers to staff eight new stores in six months. - Provide HR support for the transportation team and back of house operations. - Partnered to implement a new applicant tracking system; provided training to 70+ hiring managers

Boise Metropolitan Area

- Executed recruitment strategy to identify and select top talent and develop robust Field Operations talent pipeline for vacation rental properties throughout the US.- Led intake calls with hiring managers to tailor advertising for strong candidates.- Analyzed data to optimize sourcing methods for each hiring market.

Greater Seattle Area

- Developed policies, procedures and performance development for a large, fast-growing physical and hand therapy clinic group.- Managed HR function for 41 clinics across north to south Puget Sound. - Developed recruiting process that increased applicant flow and reduced attrition by 10%. - Established a performance and development plan for physical therapists in collaboration with clinic directors.

Eugene, Oregon Area

- Successfully opened outsourcing site start-up including creation of talent acquisition process and implementation of HR policies.- Led, motivated and developed a team of 10 employees both on-site and remote supporting two customer care centers in Oregon and Kentucky for up to 700 customer representatives. - Created talent acquisition process to staff 200 customer service and management employees within three months. - Hired and trained HR staff of five for Oregon support center. - Participated in global employee engagement surveys; developed strategies and action plans based on results. - Partnered with operations and workforce management to ensure monthly hiring goals were met, hiring 100 employees per month.

Boise, Idaho Area

- Led a 20-person HR team supporting 2,500 employees in multiple customer care centers.- Partnered with operations to create performance evaluation and pay increase processes.- Reduced payroll errors by 40% during the transition of payroll administration.- Achieved a 10% reduction in attrition over a nine-month period and implemented new benefits programs.- Opened and staffed start-up customer support centers in Boise, ID, and Wichita Falls, TX, with significant HR and employee responsibilities.- Identified vendors to implement HRIS, timekeeping, assessment, and applicant tracking systems, reducing recruiting costs by 15%.