Melanie Holt Email & Phone Number

Manchester, England, GB

Manchester, England, United Kingdom

• Process Improvement: Created the entire employment coach process from inception stage to implementation, leveraging existing CRM systems to produce reports, resulting in data-driven decision making.
• Change Management: Revised the onboarding process to ensure suitable applicants were being accepted on the bootcamps, resulting in increased milestones and surpassing KPIs.
• Operational Efficiency: Leveraged HubSpot to increase efficiency by automating emails, refining calendars, producing reports, and eliminating multiple spreadsheets by utilising one centralised system for all departments.
• Performance Management: Monitored performance by leveraging data, uncovering insights, and revising techniques that resulted in 100% of learners gaining a job interview upon course completion and supporting 75% of.
• Psychological Insight: Knowledge of behavioural psychology to understand motivations and eliminate barriers to success.
• Coaching: Asked insightful, thought-provoking questions that uncover barriers to peak performance, drive operational efficiency and help achieve career success.

Manchester, England, United Kingdom

• Performance Management: Monitored KPIs and leveraged data to uncover opportunities for development resulting in exceeding KPI targets through tactical thinking, coaching and strategic planning.
• Change Management: Refined the Management Assurance Framework, providing operational stability and consistency throughout the contract, eliminating ambiguity.
• Process Improvement: Created SMART action templates and user guides to assist in improving the intake process, resulting in halving the time taken to complete. Reallocated that time back to the team to reduce pressure.
• Strategic Planning: Utilised data-driven decision making to create performance plans and aid in goal setting.
• Technical Proficiency: Monitored KPIs and used data analysis to quantify goals and measure success objectively.
• Stakeholder Management: Worked with various stakeholders throughout the contract ensuring needs are met.

Manchester, England, United Kingdom

• Leadership: Responsible for the entire operations and development of the team during a 6-month secondment, achieving 100% on 12 consecutive monthly compliance audits.
• Performance Management: Provided coaching and leadership development, resulting in 2 x colleagues’ promotions. Held 1st place on the contract lead table in KPIs for 6 consecutive months.
• Best Practise Share: Facilitated weekly meetings to share best practices and improve operational efficiency.
• Reporting: Produced various reports to senior management, visualising data to effectively communicate findings.
• Innovation: Created and cascaded various learning materials and resources, sharing knowledge and fostering teamwork.

Manchester, United Kingdom

• Cost Analysis: Controlling cost and expenditures through detailed analysis and appropriate purchases.
• Attention to Detail: Maintaining high standards of cleanliness, food quality and health and safety.

Manchester, England, United Kingdom

• Operational Excellence: Personally won the Special Achievement award at the KFC UKI conference 2017 against 900 competing stores. Increased weekly revenue by 50%. Passed all company and compulsory audits and vastly.
• Record Breaking Sales: Broke 7 record sales through strong management and strategic planning (4 x record sales weeks, 2 x record sales months and 1 x record sales day). Earned personal recognition from the company’s.
• Leadership Development: Developed 11 x staff into management positions, creating new pipelines of leadership.

Skipton, England, United Kingdom

• Operational Excellence: Transformed several non-profitable stores into thriving, successful sites through smart, tactical thinking and team development, resulting in a promotion to Brand Coordinator.
• Sales Growth: Increased weekly revenue by 35%, resulting in profit on EBITDA.

Diplom, Personal Performance Coaching

* Conducting individual coaching sessions that enable people to achieve their full potential. * Empowering others to make positive and.

A* - C Gcse Grades