Melanie Knudsen Cloyd, Ms Email & Phone Number

Philadelphia, PA, US

Philadelphia, PA, US

Provide strategic guidance, managerial and training oversight to stakeholders in creating end-to-end talent strategy. Serve as trusted internal advisor-consultant-coach to senior leadership by providing counsel relating to people strategies, processes, and operational performance. Created a Belonging Strategy to drive employee purpose, values driven.

Newark, Delaware, US

• Charged with building and overseeing a comprehensive range of OD functions, encompassing education, employee retention, training, leadership development, change management, organizational effectiveness, and team.
• Designed 9-month change management program to address staff turnover and psychological safety concerns, incorporating coaching, education, and discussions, resulting in a 15% surge in patient satisfaction and a 20%.
• Collaborated with executives to implement effective organizational strategy. Introduced innovative programs, yielding a 5% engagement increase and over $10 million in savings.
• Achieved substantial cost savings of $250K by spearheading the development of a centralized internal coaching program, establishing an ICF certified coach pool, devising an executive coaching strategy, and streamlining.
• Attained the highest ratings as an executive leader in a 360-assessment conducted at Christiana Care.

I launched this consulting firm to assist organizations with development, cultivating relationships with diverse clientele in the private and public sectors. I work alongside C-suite executives and HR teams to assess programs and performance, customizing process improvements for each organization. My focus is on engaging employees, building teams, and.

Glassboro, NJ, US

• Led organizational and leadership development programs for the university. This included partnering with divisional leaders on a performance management program for senior leadership, leading a university-wide team on.
• Developed and led rollout of first university-wide employee engagement survey, using the results to establish an employee recognition program from the ground up and implement executive coaching and 360-degree.
• Drove new "student-centeredness" concept in collaboration with divisional leaders, translating the concept into a strategic plan with measurable goals and milestones.
• Spearheaded branding of patient-centric customer service program implemented at all medical offices, as well as championed program by facilitating training sessions.
• Served as key member of integration team during merger with School of Osteopathic Medicine, bringing three divisions into one, creating cohesive policies, and establishing a unified vision.
• Introduced strategy to market professional development programs to external clients, generating additional revenue by making programs accessible to new stakeholders.

Glassboro, NJ, US

• Pioneered first-of-its-kind OD, change management and leadership programs for university leaders and enhancing employee experience. Key Contributions
• Successfully developed and executed performance management program for managers, in addition to, customer centric service, orientation, and onboarding programs.
• Drove university revenues to $800,000 following build out of professional development programs offered to external stakeholders

Wayne, PA, US

Created the foundation for our organizational transformation by introducing data-driven recommendations, policies, and cost analyses. Designed and standardized onboarding procedures, establishing a comprehensive, global program for all divisions and branches. Directed projects through the full lifecycle, including analysis, budget and timeline development.

Paris, France, FR

Managed all Human Resources activities for mid-Atlantic management consulting practice,including employee relations, organizational development, compensation, and benefits. Rolled out several corporate initiatives for performance management and global relocation. Developed practice support performance standards that were utilized across the country..

London, GB

Supported employee relations, including conflict resolution and performance enhancement. Deployed retention strategies, such as 60 day follow up interviews with new employees. Provided on-going analysis of the region’s human capital trends to corporate Human Resources, and made recommendations for increasing retention and employee engagement

M.S, Human Resource Development

Icf Certified, Coaching

B.A., Sociology And Communications