Melanie Kerr Email and Phone Number
Melanie Kerr work email
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Melanie Kerr personal email
I am a proactive and results-driven functional (HR) business leader with a proven ability to anticipate and respond to challenges. Skilled in developing and implementing forward-thinking approaches that mitigate risks, capitalize on opportunities and create value for organizational stakeholders. I bring over 20 years of experience leading HR teams at a national level for an organization with more than 10,000 people. As a trusted advisor, I excel in delivering solutions to operational and tactical issues and driving measurable results. In my current role as the Managing Director, HR Service Delivery at KPMG Canada, I report to the COO and am a member of the HR Executive Team. I provide advice to C-suite executives and consultative HR expertise to senior business leaders helping them resolve people-related challenges. I lead the HR Delivery Centre and a number of HR Centres of Expertise including HR Automation & Analytics, Employee Relations and Workforce Mobility to ensure the firm’s HR priorities are in clear alignment with business needs. Some of my key priorities consist of driving efficiency and impact through technology enabled HR service delivery and managing employment risk by ensuring HR compliance with firm standards and employment-related legislative and regulatory requirements.I am a subject matter expert in the areas of HR compliance, HR infrastructure, and policy and procedure development having worked in the professional services and high-tech industries. I hold the Certified Human Resource Leader (CHRL) designation and completed the Advanced Program in Human Resources Management (APHRM) at the University of Toronto - Rotman School of Management and earned a B.A. from the University of Western Ontario."Views expressed are my own"
Kpmg Canada
View- Website:
- home.kpmg.com/ca/en/home.html
- Employees:
- 9904
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Managing Director, National HrKpmg CanadaBurlington, On, Ca
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Managing Director, Hr Service DeliveryKpmg Canada Oct 2020 - PresentToronto, Ontario, Canada*Enhance business performance through the alignment of the people agenda to business needs*Develop and maintain relationships with Firm leadership to negotiate and deliver high quality HR services*As a member of the HR Executive Team, direct the development and execution of organization-wide HR initiatives and people programs*Lead initiatives including Evolving the Service Delivery model for HR and Expanding Technology, Data and AI for HR*Ensure compliance to all government… Show more *Enhance business performance through the alignment of the people agenda to business needs*Develop and maintain relationships with Firm leadership to negotiate and deliver high quality HR services*As a member of the HR Executive Team, direct the development and execution of organization-wide HR initiatives and people programs*Lead initiatives including Evolving the Service Delivery model for HR and Expanding Technology, Data and AI for HR*Ensure compliance to all government standards and firm-wide policy*Provide leadership by building relationships, coaching and enhancing the development of HR members (70) Show less
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Director, Talent OperationsKpmg Canada Feb 2014 - Sep 2020Toronto, Canada Area• Plan, develop and deliver human resource consultative, operational and transactional shared services that are aligned with business strategy for the 6000 people across 35 locations in the Canadian firm• Lead the development and ongoing refinement of the HR Shared Services Centre strategy and execution of services; oversee productivity and performance in relation to Service Level Agreements and Key Performance Indicators including internal customer satisfaction, risk management and process… Show more • Plan, develop and deliver human resource consultative, operational and transactional shared services that are aligned with business strategy for the 6000 people across 35 locations in the Canadian firm• Lead the development and ongoing refinement of the HR Shared Services Centre strategy and execution of services; oversee productivity and performance in relation to Service Level Agreements and Key Performance Indicators including internal customer satisfaction, risk management and process efficiency• Provide leadership to a large team of human resource professionals (30) and create a positive work environment/culture; achieved the highest engagement scores in HR function• Assess and address all major issues and risks impacting operations and develop contingency plans to maintain service; implement mechanisms to monitor service including internal customer satisfaction• As a member of the HR Leadership Team, influence and execute on firm people strategy• Plan and manage the strategic planning and budgeting process for the overall HR function• Develop and manage the department budget of $4M Show less
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Director, Employee Relations, Hr Compliance And Business ManagementKpmg Canada Nov 2012 - Feb 2014Toronto, Canada Area•Plan and manage the strategic planning and budgeting process for overall HR function•Direct, control and evaluate the employee relations operations of human resources; oversea the development and implementation of policies, programs and procedures pertaining to employee relations•Advise firm leadership on all areas of legislation impacting the employment relationship; ensure legislative compliance including Employment Standards, Employment Equity, AODA etc.•Act as trusted advisor… Show more •Plan and manage the strategic planning and budgeting process for overall HR function•Direct, control and evaluate the employee relations operations of human resources; oversea the development and implementation of policies, programs and procedures pertaining to employee relations•Advise firm leadership on all areas of legislation impacting the employment relationship; ensure legislative compliance including Employment Standards, Employment Equity, AODA etc.•Act as trusted advisor to senior leaders in the most sensitive and high-risk employee relations situations•Plan human resource requirements in conjunction with other department managers•Advise and assist leaders on interpretation and application of policies and programs Show less
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Senior Manager, Hr ServicesKpmg Canada Feb 2007 - Nov 2012Toronto, Canada Area•Oversee the strategy and operations of the HR Service Centre including: Employee Care Center, Employee Relations Services, and Mobility Support (14 staff).•Foster an environment of service excellence which includes creating a culture of deep personal accountability and monitoring all dimensions of the quality of services delivered by the team.•Monitor legislation affecting the Firm’s HR function in conjunction with legal counsel and ensure policies, procedures, and reporting are in… Show more •Oversee the strategy and operations of the HR Service Centre including: Employee Care Center, Employee Relations Services, and Mobility Support (14 staff).•Foster an environment of service excellence which includes creating a culture of deep personal accountability and monitoring all dimensions of the quality of services delivered by the team.•Monitor legislation affecting the Firm’s HR function in conjunction with legal counsel and ensure policies, procedures, and reporting are in compliance with legal requirements.•Manage the resolution of complex employee relations issues including negotiating settlements, participating in mediation and conducting sensitive internal workplace investigations.•Develop change management strategies and implement plans to reinforce and support HR strategies and initiatives.•Directly manage and coach the capability of members of the HR Service Centre teams. Show less
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Human Resource Business ConsultantKpmg Canada Mar 2003 - Feb 2007Toronto, Canada Area•Provide HR advice, and guidance on the application of human resource programs and policies to designated internal client groups (including relationship manager to Chief Financial Officer and Chief Information Officer and their leadership teams)•Work directly with business leaders to proactively address the people implications of the current and future needs of the organization with an objective of maximizing employee engagement and effectiveness•Deliverables include tools and… Show more •Provide HR advice, and guidance on the application of human resource programs and policies to designated internal client groups (including relationship manager to Chief Financial Officer and Chief Information Officer and their leadership teams)•Work directly with business leaders to proactively address the people implications of the current and future needs of the organization with an objective of maximizing employee engagement and effectiveness•Deliverables include tools and interventions in the areas of performance management, work environment practices, compensation, rewards and recognition, retention, leadership development, succession planning, coaching, change management, and employee satisfaction•Provide consultation in complex employee relations matters such as harassment, termination, disability management, human rights, policy interpretation, and conflict resolution Show less
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Senior Manager, National Recruiting And Global MobilityKpmg Canada Oct 2002 - Mar 2003Toronto, Canada Area•Responsible for the Experienced Hire Recruiting team and Global Mobility team •Accountable for the recruiting budget of 1.3 million and ensured service level agreements were met (e.g. cost per hire and number of hires)•Involved in delivering initiatives under the umbrella of Talent Attraction and Human Capital Management including branding, experienced hire (professional level) recruiting, and internal mobility (internal transfers and global assignee program)•Managed project teams… Show more •Responsible for the Experienced Hire Recruiting team and Global Mobility team •Accountable for the recruiting budget of 1.3 million and ensured service level agreements were met (e.g. cost per hire and number of hires)•Involved in delivering initiatives under the umbrella of Talent Attraction and Human Capital Management including branding, experienced hire (professional level) recruiting, and internal mobility (internal transfers and global assignee program)•Managed project teams involved in creating streamlined and centralized processes Show less
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Various Positions In RecruitmentKpmg Canada Nov 1999 - Oct 2002Toronto, Canada Area
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Recruitment ManagerMis Resources International Jun 1999 - Nov 1999Greater Atlanta Area
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Manager, Corporate RecruitingMastech Quantum Oct 1994 - Jun 1999
Melanie Kerr Skills
Melanie Kerr Education Details
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Human Resources -
Political Science And Government
Frequently Asked Questions about Melanie Kerr
What company does Melanie Kerr work for?
Melanie Kerr works for Kpmg Canada
What is Melanie Kerr's role at the current company?
Melanie Kerr's current role is Managing Director, National HR.
What is Melanie Kerr's email address?
Melanie Kerr's email address is ma****@****geco.ca
What schools did Melanie Kerr attend?
Melanie Kerr attended University Of Toronto - Rotman School Of Management, The University Of Western Ontario.
What skills is Melanie Kerr known for?
Melanie Kerr has skills like Performance Management, Employee Relations, Talent Management, Employee Engagement, Succession Planning, Recruiting, Team Leadership, Department Budgeting, Applicant Tracking Systems, Change Management, Coaching, Conflict Resolution.
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