Melanie Mortensen Email & Phone Number

Saint Paul, Mn, Us

Greater Minneapolis-St. Paul Area

Comcast brings together the best in media and technology. They drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, Comcast sets the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. They are at the forefront of change and move at an amazing pace to bring cutting-edge products and services to life for millions of customers every day. As an Enterprise Client Service Manager, I am a key member of the sales and business operations team, contributing to the delivery of the sectors’ sales targets and business objective as a primary face to the customer for account stewardship ensuring a positive customer experience and leading to increased customer retention and revenue growth.

Greater Minneapolis-St. Paul Area

Part time fitness instruction specializing in Zumba, Body Pump, and Kickboxing.

Greater Minneapolis-St. Paul Area

- Managed, coached and provided ongoing development to a successful telecom support team and tiered support desk, both in-house and remotely located, serving both wired and mobile services. - Assisted company executives in developing new support platforms, procedures, and processes directly responsible for the current solution delivery model used to date for Turnkey Telecom Management support.- Responsible for the project management of simultaneous, complex installations, service changes and disconnects ranging from basic analog to integrated IP, data and internet telecommunications services.- Successfully project managed client on-boarding activities for both mobile and wired services.- Provided end to end task and project support, up to and including pricing, engineering and project development/ coordination, to Enterprise Account Managers that resulted in over 2 million dollars net profit sales in 3 years. - Directly interfaced with Clients, Carriers, and Vendors to provide incident and order management escalation support.- Performed comprehensive monthly, quarterly and bi-annual customer strategic business reviews & develop improvement plans focused on services provided, service benchmarks achieved, total spend and observed trends.- Helped maintain service inventory integrity by developing, and maintaining, strict implementation and on-going support processes.

Greater Minneapolis-St. Paul Area

- Responsible for the simultaneous project management of both internal and external implementations. - Gathered requirements and developed timelines related to individual projects.- Served as the single point of contact for department, client, and vendor stakeholders. - Managed all aspects of project life cycle to facilitate successful results.- Determined resource requirements to appropriately manage staffing resources.- Responsible for issue issue resolution throughout project’s life cycle- Tracked and reported on project milestones and provide status reports to the customerUnderstand from the client’s perspective how results will be measured and complete post-project evaluation to determine how well results were achieved- Assessed required tools and best practices for project management and project execution including process improvement recommendations throughout each project. - Ensured detailed and accurate documentation of all project related documents.

Greater Minneapolis-St. Paul Area

Part time fitness instruction specializing in Body Combat, Zumba and Body Pump.

-Responsible for the project management of multi-million dollar installations, service changes and disconnects for 3M Company, Delta Airlines, Super-Valu, and Fastenal, Inc. -Provided end to end sales project support, up to and including pricing, engineering and project development, to Global Sales Account Managers that resulted in 8 successful, above target, sales years. -Interfaced directly with customer and inter-company departments to generate, execute and complete service order requests while supervising 6 on-site Qwest contract employees at 3M Center; Developed and managed account inventories and databases for global telecommunications customers as well as nationwide Voicemail and Centrex operations for 3M and Delta Airlines. -Assisted 3M in developing, writing and documenting Pandemic Preparedness Disaster Recovery and Emergency policies for telecommunication department employees.

-Created sales order requests to facilitate CPE (customer premises equipment) moves, additions, and changes. -Executed Octel Voice Mail System programming for strategic and internal customers.-Invoiced strategic account customers at the completion of move, addition and change orders. -Tracked customer orders and positive/negative revenue for strategic sales teams using Excel spreadsheets and Microsoft Word documents.

-Handled customer requests and inquiries regarding billing of products and services. -Provided consultative sales of products and services by interviewing to establish customer needs.-Provided in-charge support to management with customer escalations.-Responsible for managing executive escalations.

-Handled customer inquiries regarding past due billing and delinquent payment notices. -Resolved customer disputes.-Assisted Executive Offices, Customer Service Managers and various state and federal agencies to facilitate customer solutions and provide customer satisfaction.

Greater Minneapolis-St. Paul Area

Part-time Zumba Instructor.

High School

Certified Professional Project Manager

Education record