Melanie Laird Email & Phone Number

Washington D.C. Metro Area

Completes planning and logistics for three annual regional and national events, ensuring seamless execution and high attendee satisfaction.Directs the annual student scholarship program, managing the application process and selection of recipients.Collaborates with division management to supervise projects, ensuring timely completion of administrative tasks and deliverables for four federal grant contracts.Manages five annual award programs, overseeing the entire process from nominations to selection and recognition.Maintains digital mailing lists and creates HTML-based newsletters quarterly to engage association members and stakeholders.Researches and creates diverse educational and marketing materials for the transportation construction industry, including video scripts, digital storyboards, online learning modules, brochures, flyers, and technical advice documents. Serves as team editor – copy-edits a wide range of safety-related material for accuracy and readability.Oversees inventory of over 30 safety documents and manages shipping logistics for 200 to 300 order requests annually.Exhibits at 3 to 4 safety conferences annually, speaking to national and international attendees about federal grant-related offerings and benefits.Served four-year tenure as program manager for the Council of University Transportation Centers (CUTC) - managed daily administrative operations, updated the association website, collected annual membership dues, and coordinated all hotel and event logistics for annual banquet and awards program.

Washington D.C. Metro Area

Reviewed applications for safety certification program. Answered customer inquiries about the certification program and provides solutions to solve problems. Serves as the main point of contact for all customer services needs. Researched and compiled lists of potential candidates for the program. Reaches out to candidates through physical and electronic mailings. Generated certification program reports for marketing and research purposes.

Stafford, Virginia

Promoted from cashier to management position.Managed 20+ cashiers a day. Coordinated cashiers’ schedules to include breaks, lunches, and emergencies.Alerted cashiers to changing company policies and procedures, providing explanation and training when necessary.Responsible for providing cashiers with cash, key turns for register prompts, and assisting associate with difficult customer service situations.

Master'S Degree, Public/Applied History

Bachelor’S Degree, History, 3.7

Minor in Classical Studies Deans List Fall 2013 - Spring 2016