Melanie Harris Email & Phone Number

Chicago, Il, Us

London, Gb

Leader of transformational program for a $1.2B organization to run IT as a business and increase operational excellence. Oversight of multiple global programs focused on product, financial, operations and demand management to change culture and become customer focused, product organization. • Visionary leader who collaborates across functions to drive adoption of new ideas, processes and applications. • Builds diverse, multi-discipled teams; Focuses on implementing a data driven approach to problem solving.• Implementing new integrated processes and tools for Demand Management, Resource Management, Product and Project Management, and Service catalog (ServiceNow); establishment of Technology Business Management (TBM) office via Apptio; building data platform.

London, Gb

Led group of Chiefs of Staff that supported global technology executives. Drove financial management standards and business management processes to support back-office functions and infrastructure teams. • Established Shared Services Center to streamline reporting, resource management and invoicing process across EY Technology. Leverage offshore resources and introduced process automation to gain efficiencies and self-fund additional capability build-out.• Led transition to centralized business management function, successfully established operating guidance for planning and forecasting, resource management, portfolio, and program management.• Oversaw service costing and development of pricing strategy. Partnered with Finance to enable billing and recoveries.

London, Gb

Responsible for the overall internal operations of the Global Core Business Services (CBS) Delivery Team, including all financial,resource, project, and operational portfolio management processes• P&L planning and management for >$220MM, responsible for portfolio operations annually across 500+ resources.• Led all operational aspects of the leadership team, including setting agendas, organizing leadership and extended leadership meetings team. Liaison with all EY functions including Service Line Executive Management Function, IT Finance, Communications, and Procurement. Developed senior executive presentations• Integrated SAP Operational Organization into CBS processes and procedures to ensure detailed financial management and vendor review. Designed and automated key executive reporting and other process related to KPIs

New York, Ny, Us

Led initiative to establish joint Account Planning for Treasury Services (TS) Sales and Global Corporate Bank (GCB). Delivered new process and application to capture competitor insights on bank’s top 500+ clients. • Drove execution of program that including definition of global process, designing the user experience, overseeing training and ensuring successful deployment to 1000+ global salespeople and bankers.• Established strong relationships with Bankers, Finance and IT to influence of TS Sales agenda.• Partnered with Finance and IT to create dashboards/reports to present shared insights which lead to additional sales.

New York, Ny, Us

Managed team of Finance and Business Management professionals responsible for $175MM expense base that included Commercial Card, Corporate and Public Prepaid Cards, Order to Pay and Healthcare Solutions.• Evaluated financial results and communicated key drivers to Card Products CxOs, ensuring full transparency of technology allocation to Product P&L.• Translated project changes between Product and Technology team into financial impacts and vice versa.• Developed and productionized monthly reports that were distributed to Product Executives, Product CFO and Technology Directors to evaluate performance against forecast and plan.

New York, Ny, Us

Chief of Staff for CB Chief Technology Officer, enabling the effective management of IT Organization for a $60MM P&L • Established standard monthly Executive Management Report for the Commercial Bank CEO and CFO; created scorecards to measure forecasting accuracy for project and resource management for Technology Directors.• Led yearly planning process integrating direct and indirect expenses to ensure complete transparency of total technology allocation.• Acted as tech liaison to cross Commercial Bank Business/Functional Managers steering committee, ensuring all technology changes, (especially those impacting Bankers), were clearly communicated and supported.

Dublin 2, Ie

Solved an array of organizational and systems challenges by defining the projects goals and breaking complex issues into manageable parts. Collaborated with clients and other team members to achieve a common goal, while maintaining timeline commitments