Melanie K. Email & Phone Number

Pittsburgh, Pennsylvania, United States

Managed all aspects of catering and events for community nonprofit. Created and implemented a system for catering that improved efficiency, organization, and sales. Received all catering orders by effectively communicating with customers and kitchen staff. Succeeded in bringing the catering department to be the top revenue stream for organization..

Yolo County, California, United States

• Built volunteer capacity at CommuniCare Health Centers, a Federally Qualified Health Center located in Yolo County, CA. Enhanced, expanded, and implemented a volunteer program that engages skills-based and one-time.
• Planned, coordinated, and executed month of virtual and in person events for volunteer appreciation month
• Fundraised over $850 in donations from local business for volunteer raffle
• Recruited and trained over 130 volunteers that have logged over 1400 volunteer hours

Pittsburgh, Pennsylvania, United States

Assisted the Administration Department with the organization, monitoring, and implementation of the agency and their clients SharePoint Compliance Program. Solely responsible for Emergency Basic Needs Program project. Coordinated to provide financial support for utility type payments to individuals who have been financially struggling due to the COVID-19.

• Delivered top quality gluten free desserts and pastries to ensure complete satisfaction of both customers and wholesale clients. Participated in various charity events, expo shows, and farmer’s markets to increase.
• Executed efficient accounting and invoicing by utilizing QuickBooks Pro for Self-Employment, PayPal Business, and Excel

Greater Pittsburgh Area

• Spearheaded end-to-end activities for organizing in-house client events, including setup, catering, and beverage service for a range of 20-300 attendees. Developed and maintained policies and procedure for planning and.
• Strategized and initiated standard operating procedure (SOP) for a new office as well as for a new event space to streamline productivity and achieve set objectives.
• Minimized loss or exposure to loss resulting from any negligence on the part of vendor by obtaining vendor certificates of insurance.

Greater Pittsburgh Area

• Oversaw onsite teams, including caterers, audio-visual technicians, and facility management team to ensure adherence to company policies and maximum output. Managed reservations and daily use of the Pittsburgh.
• Augmented client satisfaction and established effective communication channels across teams, vendors, and clients by devising a new Event Procedure Guide.

Monroeville, PA

• Facilitated Sales Office and General Manager in day-to-day administrative operations to optimize information flow throughout the organization. Designed and developed advertisement flyers, emails, and hand-outs for.
• Recognized with employee of the month award and nominated two more times for exceptional results.

Greater Pittsburgh Area

• Organized meetings with potential clients to sell entertainment space and increase company revenue. Pooled resources with staff members to coordinate social events, such as weddings, parties, and meetings in three.
• Fostered and retained productive relations among the Zoo staff and the catering staff.

• Administered payroll for all associates in department and optimized cashflow, while administering company's employee's financial records. Supervised the Select Guest program consisting a complimentary drink and.
• Achieved and exceeded set objectives to position department within the top 5 department of companies delivering exceptional customer service.
• Launched training sessions for telephone agents and room service servers to improve knowledge of customer service and company practices.

Greater Pittsburgh Area

• Worked with outlet managers in restaurant and room service departments
• Operated as opening manager of breakfast restaurant and room service departmento Daily supervision and direction of outlet service staffo Ensured that meals are being served in a professional and timely mannero Made.
• Knowledge of MyMicros POS system

Greater Pittsburgh Area

• Supervised execution of meetings and special eventso Managed room set upo Developed server assignmentso Assisted manager with billing and payroll
• Operated as opening manager of breakfast restaurant and room service department
• Planned and executed an in-house event for 150-200 people
• Cross trained in Housekeeping, Human Resources department, and Catering & Sales department
• Received a rating of excellent on final review from supervisor