Melanie K. Email & Phone Number

Pittsburgh, Pennsylvania, United States

Managed all aspects of catering and events for community nonprofit. Created and implemented a system for catering that improved efficiency, organization, and sales. Received all catering orders by effectively communicating with customers and kitchen staff. Succeeded in bringing the catering department to be the top revenue stream for organization. Facilitated the cultivation of partnerships with community organizations in the Hazelwood neighborhood. Improved catering revenue 150% from previous fiscal year while simultaneously reducing food costs.Planed and executed numerous community events with 50-120 attendees.

Yolo County, California, United States

Built volunteer capacity at CommuniCare Health Centers, a Federally Qualified Health Center located in Yolo County, CA. Enhanced, expanded, and implemented a volunteer program that engages skills-based and one-time volunteers. Worked with agency staff and leaders to identify needs and design impactful volunteer opportunities. Recruited, trained, and managed volunteers. Developed business partnerships with community organizations that provide support for CommuniCare Health Centers volunteer program. Completed two six month contract terms.• Planned, coordinated, and executed month of virtual and in person events for volunteer appreciation month• Fundraised over $850 in donations from local business for volunteer raffle• Recruited and trained over 130 volunteers that have logged over 1400 volunteer hours

Pittsburgh, Pennsylvania, United States

Assisted the Administration Department with the organization, monitoring, and implementation of the agency and their clients SharePoint Compliance Program. Solely responsible for Emergency Basic Needs Program project. Coordinated to provide financial support for utility type payments to individuals who have been financially struggling due to the COVID-19 pandemic. Temporary contracted position through staffing agency. Created and implemented system for maximum efficiency and organization Provided aid for over 80 individuals totaling in over $60,000

Delivered top quality gluten free desserts and pastries to ensure complete satisfaction of both customers and wholesale clients. Participated in various charity events, expo shows, and farmer’s markets to increase overall brand visibility and business reach. Conceptualized innovative marketing materials, while maintaining a prominent presence on social media platforms to elevate brand awareness.• Executed efficient accounting and invoicing by utilizing QuickBooks Pro for Self-Employment, PayPal Business, and Excel

Greater Pittsburgh Area

Spearheaded end-to-end activities for organizing in-house client events, including setup, catering, and beverage service for a range of 20-300 attendees. Developed and maintained policies and procedure for planning and execution of successful in-house events. Delivered pro-active support to senior management in planning large-scale events, while ensuring compliance with set budgets. • Strategized and initiated standard operating procedure (SOP) for a new office as well as for a new event space to streamline productivity and achieve set objectives. • Minimized loss or exposure to loss resulting from any negligence on the part of vendor by obtaining vendor certificates of insurance.

Greater Pittsburgh Area

Oversaw onsite teams, including caterers, audio-visual technicians, and facility management team to ensure adherence to company policies and maximum output. Managed reservations and daily use of the Pittsburgh Conference Center, including ten multipurpose rooms and conference rooms. Interfaced with clients to assess event scopes of work, establish budgets, and determine vendor needs (i.e. rental, audio visual, and catering). • Augmented client satisfaction and established effective communication channels across teams, vendors, and clients by devising a new Event Procedure Guide.

Monroeville, Pa

Facilitated Sales Office and General Manager in day-to-day administrative operations to optimize information flow throughout the organization. Designed and developed advertisement flyers, emails, and hand-outs for Sales and Catering Managers to facilitate promotional activities. Aided in creating event contracts/agreements and communicating contracts to client(s) to keep all involved parties on same page. • Recognized with employee of the month award and nominated two more times for exceptional results.

Greater Pittsburgh Area

Organized meetings with potential clients to sell entertainment space and increase company revenue. Pooled resources with staff members to coordinate social events, such as weddings, parties, and meetings in three event spaces. Supported catering department with execution of set up, delivery of meal, and event tear down. • Fostered and retained productive relations among the Zoo staff and the catering staff.

Administered payroll for all associates in department and optimized cashflow, while administering company's employee's financial records. Supervised the Select Guest program consisting a complimentary drink and breakfast item for brand loyalty members. Deployed daily side work responsibility check list for all associates to mobilize resources and increase productivity, while ensuring compliance with all Omni brand standards.• Achieved and exceeded set objectives to position department within the top 5 department of companies delivering exceptional customer service. • Launched training sessions for telephone agents and room service servers to improve knowledge of customer service and company practices.

Greater Pittsburgh Area

• Worked with outlet managers in restaurant and room service departments• Operated as opening manager of breakfast restaurant and room service departmento Daily supervision and direction of outlet service staffo Ensured that meals are being served in a professional and timely mannero Made certain food is coming to the guest in a timely and acceptable mannero Handled guest issues and complaintso Assisted with completion of reports, employee scheduling and employee discipline o Aided in set up and delivery of room service orderso Handled all guest amenities• Knowledge of MyMicros POS system

Greater Pittsburgh Area

• Supervised execution of meetings and special eventso Managed room set upo Developed server assignmentso Assisted manager with billing and payroll • Operated as opening manager of breakfast restaurant and room service department• Planned and executed an in-house event for 150-200 people• Cross trained in Housekeeping, Human Resources department, and Catering & Sales department• Received a rating of excellent on final review from supervisor