I’m a strategic and accomplished HR and operations professional with more than 25 years of progressively increasing leadership responsibility in the financial services industry. My skills blend deep operational experience with progressive HR expertise, and over the course of my career my work has spanned nearly every function of retail banking. I’m a proven, effective communicator, influencer, and leader who builds strong, collaborative, and inclusive teams. I have the courage to build and try new things and the drive to innovate solutions that improve results for employees, members, and the organization.Areas of special focus: - Human Resources administration- Organizational effectiveness and team culture- Creative problem solving/collaboration- Operational excellence, value creation- Enterprise fraud management- Real estate strategy
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Evp And Chief Administrative OfficerBecuSeattle, Wa, Us -
Evp & Chief Administrative OfficerBecu Jan 2019 - PresentTukwila, Wa, Us
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Svp Human ResourcesBecu Jun 2015 - PresentTukwila, Wa, UsAccountable for the credit union’s overall people strategy, including rewards and compensation, talent management, recruiting and retention, employee and leader development and knowledge management. Also responsible for BECU’s administration areas, including facilities operations and engineering, the credit union’s overall real estate acquisition and disposition strategy, enterprise fraud management, physical security and financial crimes, and records administrate and corporate insurance.
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Vp Servicing, Retail And Contact CenterBecu 2014 - 2015Tukwila, Wa, UsResponsible for management and planning across multiple operational areas including servicing for loans, payments, deposits, inbound/outbound sales, contact center and retail sales operations. Focused on integrating service organizations, implementing new staffing models and innovating the organizations continuing education and outbound calling programs.
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Vp Member CareBecu 2004 - 2014Tukwila, Wa, UsBrought member care and call center functions together to create an efficient, seamless service organization. Led strategy and tactical execution across contact center operations, debit and credit card services, consumer loans and deposit services. Focused on aligning the member and employee experience, continuous improvement, and operational enhancements that brought significant efficiencies.
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Director, Member Service SupportBecu 1999 - 2004Tukwila, Wa, UsResponsible for all training and development, EFT operations, and the network of BECU ATMs, with significant impact on functions across the entire organization. Worked to improve processes, innovate systems, and create seamless operations. Designed and deployed the company’s first knowledge management tool.
Melanie W. Education Details
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University Of PhoenixB.S. In Management
Frequently Asked Questions about Melanie W.
What company does Melanie W. work for?
Melanie W. works for Becu
What is Melanie W.'s role at the current company?
Melanie W.'s current role is EVP and Chief Administrative Officer.
What schools did Melanie W. attend?
Melanie W. attended University Of Phoenix.
Who are Melanie W.'s colleagues?
Melanie W.'s colleagues are Alan Ribeira, Jeff Eidsvik, Kyle Simmons, Evette Trumbly, Ncco, Charity Jokonya, Angela Moore, Srikant A..
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