• Lead Project Manager, Best-Practice Consultant, and Product Trainer responsible leading for leading new client organizations’ through the phases of implementation – discovery, system configuration, training, and customer acceptance • Communicated with cross-functional teams and clients to execute key deliverables throughout the implementation utilizing the customized project plan created for each account. Relayed progress to C-level stakeholders in weekly presentation• Top ten performer out of a 250-person department for client system utilization metrics• 100% client retention through implementation for 56 client organizations• 98% of implementation time-to-completion for $1,900,000 portfolio• Designed a new implementation process for enterprise clients utilizing the “train the train” model which allowed large clients to scale with the product effectively and increased both engagement and net promoter metrics• Conducted gap analysis during the discovery phase of implementation to understand the client’s current process flaws and worked to define new streamlined processes leveraging Paycom• Created and led customized trainings for client administrators, managers, employees to drive full product adoption. Utilized both in-person and virtual training for audiences with up to 500 end-users• Mentored on average two new hires per quarter. Ran weekly 1:1 meeting to help them create a strategy and execute their professional goals • Conducted monthly trainings for our sales and implementation teams; topics included soft skill development, product knowledge, and process change

Assist with docket organization using the calendaring system CompuLaw. Offer support to the following litigation practice groups:General LitigationCommercial LitigationBusiness LitigationConstruction LitigationIntellectual Property LitigationHeath care, Education & Government LitigationEmployment/Labor LitigationEducationEnvironmental LitigationFamily Litigation

Manage a high volume of legal document preparation and e-filing through ICCES and LexisNexis and facilitate communication with process servers.

Edited business plan, developed performance charts using ExcelUsed PowerPoint to present key features of the business plan to investors Maintained meeting schedule using Outlook

Conducted experiments using physiological equipment to study how power-perception affects forming friendships