Melanie Mclagan Email & Phone Number

Canada

Change Agent - Coach/Facilitator - SpeakerConverging approaches in management consulting across sociology, small group dynamics to Design Thinking and Lean process practised over 20 years. Today, I'm grateful to facilitate the experience for clients or teach the method every chance I get. THINK>KNOW>PROVE TM Working with a network of associates, our niche firm Impetus3 helps organizations to operationalize change by:- Reframing thinking, - Accelerate decision making, and- Secure alignment with a bias for action. Engage our Consulting and Facilitation services when you are looking to:1. Create a new ‘TOM’- You need to ideate on a change in business operating model as part of, or prior to technology or market changes 2. Make business process change and get implementation momentum 3. Find connections 'between' ideas, projects and problems to accelerate payback 4. Have tough conversations - Strategic decision or alignment at board or executive level Point in time workshops also available. These may include, yet not limited to: - Team building to identify operational imperatives and shared values - Annual planning - Redesign/reimagine (culture, process, org. Design) For corporate or social enterprise.

Remote - Nyc, Usa Office

Coach/Teach/Facilitate to build out Continuous Improvement capabilities in Pilot Teams, New CoE, and All staff. With simple applied collaborative critical thinking methods from our Think, Know Prove TM and select accelerators from Lean Six Sigma, Agile & Design Thinking toolsets.

Toronto, Canada Area

After nearly 2 decades as a change agent and operational leader focused on process, people and culture, I was excited to join a technology leader who enables transformation at an accelerated rate with their 'Mobile First, Cloud First vision'. It speaks to the needs of many organizations seeking efficiency and effectiveness. As an Account Executive with Microsoft Services my role was to connect the Digital Transformation advisors to client needs serving the financial sector Left to focus full-time on Impetus 3 client needs. Grateful for the experience with a fabulous organization.

Toronto, Canada Area

Director in Strategy & Operations, Management Consulting.Success was defined by improved operational efficiency and effectiveness of our clients. Key to success was a swift ability to diagnose and make visible the critical problem areas and root causes then engage teams to act.Leading both KPMG and Client teams using operational and problem solving methods we advised and actioned the architectural, structural and change culture that sustained, long after our consulting work ended. I am privileged to have worked with Executives and their teams in multiple Industries from Financial Markets, Pension Plans, Consumer Markets and Government. This dynamic work took me and the team across Canada, into the US and U.K as we grew our practise from start up.

Toronto, Canada Area

14 years at Xerox with 5 exciting careers starting in Sales, to Regional Leader in Business Services and Outsourcing Operations to National Process Change Agent then Senior Advisor to executives with Country and North American reach. Certified Black Belt, Xerox Lean Six Sigma (2003)A CEO appointment to create and lead the ' Office of Quality Customer Experience' with an integrated mandate to advise on and execute redesign strategies and process transformation in the Customer Experience end-to-end. This included working with dynamic teams in Canada and the US to change the operational processes, job roles and supply chain results as affecting both internal and external customers. Measurable change to cycle time, employee experience and sales effectiveness across the value chain from Quote to Cash collected.Extensive use of Design Thinking, Lean Six Sigma, Org. Design and Lean Kaizen tool sets with integrated Change Management. Outcomes spanned from design of future state innovations and to meeting project and strategic change goals all with the support of diverse and multi-level teams.

2003-2006: Selected in 1st Wave at Xerox Ltd; High potentials pulled from operational management positions to be trained in Rochester NY in Lean Six Sigma Methodologies. Projects and Sponsors were broad across Xerox' value chain. My role was to lead operating model design and change implementation impacting customers; front office sales and back office supply chain. C- Suite sponsorship of all my projects as part of a 3 year intensive change agent assignment. Success highlights include: Reducing the customer cancel rate, improving Call Centre engagement, Sales force hassle factor reduction through back office (order to install) operating process change. Distribution and supply chain changes leveraging technology and organizational redesign to improve warehouse/inventory and 3rd party carrier collaboration. In all, the common goal across the 20+ projects was to cut complexity and focus on doing things that add strategic value. Accountable to the Canadian Executive Team. 1999-2003- Regional Leader - Customer Operations, Xerox Business Services. Outsourcing partnerships with Fortune 500 organizations in SouthWestern Ontario. This $29M operation involved 101 staff and 22 on-site Customer Account Managers.1995-1999-Sales Account Executive, Xerox Business Services and mainline product covering financial sector and manufacturing client base. Lived and covered the corridor of Windsor, London and Toronto

London

Started out of three loves; small local business, non-profit social enterprise and branding. This consultancy was a part-time endeavour that involved teaching evening classes at Fanshawe College design department; often to retail owners and young entrepreneurs. This led to developing workshops and facilitating strategic planning for select clients and non-profit Board of Directors. Never the intent to expand - only to stimulate eclectic interests - my career at Xerox and young family continued to grow for another 10 years. Clients benefited from my talent to reframe thinking and reposition their approach to the market. And I developed attributes of a good coach, advisor and observer of group and consumer dynamics.... 11 years after starting, I opted to join the Firm of KPMG, and devote myself Full- Time to clients. This was my first baby one could say.

Lean Fundamentals ( Continuous Improvement Transformation Programs), Lean Trainer, Certified

Mba, Executive

Profiled in Globe and Mail Article Nov 9, 2007: Report on MBA Schools titled -‘Now on the high wire - EMBA Candidates; Balancing.

Black Belt ( Certified), Lean Six Sigma

LSS Black Belt within a Service context (Knowledge Worker) and a certified coach to executive green belts and black belt candidates..

Honours Bachelor Of Arts, Sociology, Communication Studies

Activities and Societies: elected student government representative (two terms)-Social Science, Student Centre Expansion committee.