Melanie Morais Email & Phone Number

Pottstown, Pennsylvania, United States

Family Owned and Operated Retail Jewelry Store - Customer service, sales and stock of retail jewelry storeSupervise, hire, terminate, & schedule staff in retail environmentKeep track of daily, weekly, monthly, and yearly sales figures and revenueDeveloping marketing strategies, ad campaigns, and product placement / displays

Exton, Pennsylvania

Billing, Invoicing, Customer Service, Collections, Bid Deductions in a business to business setting in the disposables industry.

Pottstown, Pennsylvania

Summer Position

Royersford, Pa

Billing Subject Matter ExpertResponsible for Government billing related inquiries and researchProcessing of invoices through a variety of Government approved Web Invoicing PortalsWorked closely with the GSA team and auditors toward solving a variety of compliance issues pertaining to Federal and GSA customersFamiliar with Federal Acquisition Regulations (FAR/DFAR) and compliant invoice requirements Instrumental in clearing up Web Invoicing problems, past due balances, streamlining billing processes and creating reports for monitoring our Federal, GSA, Letters of Authorization, Basis of Award, or NARA compliance customers. Did intense research to identify contractual and billing inaccuracies to fall in line with our Sarbanes Oxley ControlsCreated SOPs and training manuals for local and international employees.Trained multiple employees, local and abroad, on GSA processing, new systems, billing processes, contracts, pricing, account set-ups and how to use the GSA web invoicing billing portalsCreated and executed reports to monitor payments, outstanding balances, misapplied payments, over payments, credits and inaccuracies

Royersford, Pa

Contracts Subject Matter ExpertReview, Research, Troubleshoot and Process new, renewal and renegotiated contracts for all service lines.Establish and enter rates into Oracle or Safe Keeper PlusInteract with the sales team and the leadership team regarding contractual requirements Participation in a multi-tiered pilot program that would test different ways to re-establish / combine the roles of several teams allowing our new customers to be on boarded in a more efficient manor. Metrics gathered during pilot were successful and changes were implemented to enhance the customer experienceWriting new and updating current SOP's that will help all teams involvedTraining the employees who had responsibility changes due to the successful pilot programAssisting the leadership team or other team members with any task or project that require additional help, time, ideas, or training

Collegville, Pa

Review and process contracts for Data Protection, DMS, Records Management, and Shred Accounts with fine tuned accuracy and detailSet up basic account information in Safe Keeper Plus for new and current customersCommunicate via phone, email with all levels of internal and external customersTrained Sales and Sales Support on new processesTrained Data Protection customers on Inventory Website via phone or WebExWrote Sop’s to aid in training Participate in training sessions, team discussions, and project management to streamline process

High School Diploma

Education record