Melanie Davey Email & Phone Number

Kitchener, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Researches and verifies community resources to address the needs of young people, utilizing standardized methods for data entry into the Resources Around Me (RAM) database to improve the accessibility of information and enhance overall data quality• Accurately reported RAM and Community Resource Database data to stakeholders across Kids Help Phone within requested timelines during a leadership transition from March to July 2023 • As the Mobilization and Programs Wellness Representative, effectively coordinates wellness activities across four teams to enhance employee engagement, well-being, and satisfaction • Supervises and mentors the team’s summer placement student, overseeing their on-boarding, training, and development to enhance their learning experience, while concurrently strengthening my leadership skills

• Managing Canadian English, Canadian French, and multilingual serials subscriptions through ensuring subscriptions are accurately checked-in and processed, labelled according to department procedures, and correctly reflected in the public facing library catalogue and Integrated Library System• Processing new books and book transfers from neighborhood branches to determine if the materials should be discarded or added to the reference library collection based on criteria such as authority, scope, gaps in the current collection, and condition• Assisting patrons with in-depth research questions which require the use of databases, indexes, finding aids and providing patrons with technology assistance, such as assistance using Microfilm/Microfiche Readers and Scanners• Clarifying the use of library resources and providing information about library policies

• Administer social services and employment services client referrals within the required timeframes to ensure clients get meaningful community supports• Process client financial claims and ensuring contractual and legislative requirements are met• Use various custom and Government of Ontario databases to accurately enter client data and evaluate client eligibility for employment related services

• Assisted Job Developers and Counsellors with administrative duties such as filing, ensuring YMCA and government forms are completed by clients, as well as tracking participant correspondence• Conducted program follow-ups and mock-interviews with clients, documenting completed employment goals, and assessing prospective client’s eligibility for YMCA employment services

• Collaborated with colleagues and summer worker peers to design a 2-minute marketing video and secure funding for The Women’s Centre’s programs and services• Planned virtual “Coffee & Conversation” discussions to address mental health concerns and provide advice to support and empower the women in our community• Designed information briefs to summarize the center’s work and funding needs in order to receive donations and meet the emerging needs of our community of women

London, Ontario

• Provide resume, cover letter, CV and LinkedIn profile review services to clients both in-person and through e-advising to contribute to their successful employment search• Communicate with clients in a respectful and constructive manner to ensure they come back to use the Career Services resources in the future• Maintain confidentiality through keeping clients’ personal documents and information private

• Collaborated with fellow information professionals to archive various records and materials from the Royal Imperial Sovereign Court of London South Western Ontario• Implemented preservation techniques to extend the life of the materials such as using nitrile gloves when handling photographs, removing metal staples, and using appropriate acid-free storage boxes• Arranged materials within the fonds while considering the original order of documents and the Principle of Provenance

London, Ontario

• Assisting customers in finding the correct supplies and materials to ensure they are prepared for coursework demands• Accurately use the product search software in order to locate and retrieve back stock for re-stock or customers needs

London, Canada Area

• Entered and maintained data in library catalog spreadsheets to keep an accurate inventory of all Pride Library materials• Used library software and Google Apps to log patron visits, locate and retrieve books for patron usage, and re-shelve materials accurately• Answered undergraduate, graduate and PhD student questions regarding books and course materials while providing direction to LGBTQ2+ physical and mental health resources

Consumer And Corporate Education

• Conducted outreach presentations to various community organizations, such as Youth Empowerment Services and the Alberta Landlord Association, to ensure consumers and businesses understood the financial and legal implications of purchases and contracts. • Drafted an information brief for the Minister of Service Alberta to provide background information on the issue of Life Leases, which was later used by the Minister in a press release. • Completed jurisdictional scans of provincial/territorial consumer protection legislation to be used by Statute Administrators as reference materials when proposing amendments.

Edmonton, Canada Area

• Researched, reviewed, and reported on the mandate and engagement strategies of organizations similar to the Utilities Consumer advocate in the following countries: Canada, United States, Australia, United Kingdom, and New Zealand• Created recommendations for future outreach initiatives based on research and analysis of current initiatives• Amalgamated and enhanced all outreach and engagement related contact lists• Researched and created lists of municipal contacts across Alberta to support future digital collaboration and information sharing• Maintained detailed spreadsheets containing social media data (post frequency, handles, links, etc.) for over 100 Albertan municipalities

Edmonton, Canada Area

• Engaged and educated team members on Occupational Health and Safety Regulations• Stocked shelves to ensure quality product was available to customers• Enthusiastically answered any customer questions or concerns to ensure Save On Foods customers had great experiences and would continue shopping at our stores

Edmonton, Canada Area

• I was only 1 of 3 ministry representatives for our internal database the “Application Catalogue”, which hosted data on over 15,000 applications. In this role, I had to work efficiently to coordinate information requests, prioritize urgent requests, and ensure confidential information was safeguarded. To guarantee the success of our information services and to improve user experience, I designed user-friendly process maps and PowerPoint training to teach database users the process of receiving, authorizing, and disseminating database information. • I assisted on several critical IT projects which required me to conduct application testing, collect accurate information snapshots, and migrate documents into new document management systems. • I designed multiple communication materials and reports on behalf of the team and Director including written award nominations, project briefing presentations, and business process maps.

Edmonton, Canada Area

• Approached guest concerns with a hospitable attitude to create effective solutions and maintain loyal clientele• Independently supervised and delegated employee tasks for up to 8 front of house staff while leading shift meetings and motivating employees using focus boards and positive recognition • Provided human resource support for the General Manager, including: reviewing resumes, coordinating interview schedules, pre-screening potential candidates, and training employees

Edmonton, Canada Area

• Balanced restaurant books for the previous day by assessing and analyzing large volumes of financial data and identifying/solving discrepancies to ensure clean data• Entered and coded vendor invoices to the correct general ledger account for regional accounts payable/receivable offices to accurately disperse and collect payments• Allocated and maintained over $10,000 in floats and petty cash for the restaurant

Micro-Credential, Data Analytics

Master Of Library & Information Science - Mlis

The MLIS curriculum stresses the importance of advanced research and communication skills. With the completion of this program, I have.

Bachelor'S Of Science, Human Ecology

Human Ecology is an interdisciplinary study that focuses on solving human issues. As Human Ecology approaches human issues with a holistic.