Account Manager for ASP Events. Recently voted No. 1 Technology Supplier to the Events & Exhibitions industry, ASP has been creating award winning websites and technology specifically for events for 18 years.As the first point of call for my clients, I not only dealt with day to day enquiries but also focussed on ways to proactively find solutions to their everyday challenges, consulting them on how to get the very best out of the ASP suite of products.Key responsibilities- Client retention and upselling - seeing out opportunities for growth within my portfolio of clients - Building relationships key to aiding retention and acquisition of business. - Client training - ensuring the ASP client base has the tools and knowledge they need to make the most of the Showoff CMS (SaaS product) - Led the redevelopment of the in house training programme given to all clients who use our products.

A creative agency working across brand, digital and graphic design. Account Management of ‘In The Night Garden Live’- a children’s theatre production based on the popular TV programme. Marketing the show included extensive press advertising, online advertising, Facebook campaigns and microsites. Worked with the key stakeholders of Minor Entertainment, and their internal design team as well as the 3mil designers. Project Management of Oxford City Councils ‘Community and Neighbourhoods’ initiative, which included a brand development project, and several campaigns for Surrey Police. Working across all areas of the business, supporting the new business proposition, with tender applications, pitch writing and networking opportunities. Copywriting for newsletters, company marketing collateral and where required for client projects.

An established, top 25 full service agency, specialising in strategically led digital marketing campaigns and viral marketing activity plus national online and print campaigns. Working across key accounts, including STEEL’s most profitable and long standing. Responsibilities include maintaining excellent client relationships and identifying new business opportunities; working with the finance department on budgets and forecasts; working with the Creative Directors and Project Managers on proposals for existing clients and new prospects and pitching for (and regularly winning!!) new business.Highlights include:- The development and management of Debenhams eCRM strategy for the key Debenhams departments. Ongoing reviews to ensure we're hitting the companies targets and KPIs - Detailed campaign to give Debenhams a 'single customer view' for improved acquisition and retention eCRM - Winning Hoseasons digital media contract in a highly competitive pitch, and going on to develop and launch the companies first social media platform- Ongoing management of day to day client contact of all accounts as well as the management and development of Account Executive for the accounts

Award winning digital marketing agency specialising in interactive viral campaigns and e-commerce web development. Worked across five key accounts.

Office Manager (Work Experience)