• Develops and cultivates true client relationships by providing individualized consultation on hair services and products tailored to their diverse preferences.• Liaise with receptionist to schedule appointments, ensure prior confirmations, and follow up on post service satisfaction.• Maintains new and current data records instantly after a service has been performed to ensure data is always accurate.• Communicates effectively with peers, building outstanding and lasting working relations to ensure smooth operations. • Manages the purchasing activities for inventory of $30K and produce weekly reports that provide insights into stock movement to avoid shortages, overstocks, and addressing any inaccuracies.• Proactively worked independently on implementing a new CRM system and ran reports for management validating data input was accurately entered into the system.• Promptly, professionally and diligently made decisions to resolve any client issues.

• Built enduring client relationships and a thriving client base of repeat and referral business.• Independently manage the daily flow of scheduling and confirming client appointments, servicing the client, handling cash and other tenders of payment at check out.• Shared in the administrative functions such as answering the phone and explaining services to prospects, assisting with salon cleanliness, checking the answering machine frequently, ensuring client check-in area was never unattended.• Maintained self-reporting of daily sales, tips and commissions.

• Executed the management of the store operations during scheduled shifts maintaining regular and consistent attendance and punctuality to ensure delivery of legendary client service. • Followed all cash management and cash register policies and ensured proper cash management practices are followed by shift team.• Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.• Created a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to employees on shift to ensure operational excellence and to improve employee performance.