Melanie Marie Randels Email & Phone Number

St. Louis, Mo, Us

Greater St. Louis

• Successfully organized, planned, and executed the Facing Race conference, which became the largest event of its kind in the nation, attracting over 4,200 attendees.• Led a team of 30 members across four departments.• Recruited, guided, and coordinated local host committee members, convening monthly meetings through in-person gatherings, telephone calls, or video conferences.• Developed and implemented marketing strategies to secure local and regional breakout session submissions… Show more • Successfully organized, planned, and executed the Facing Race conference, which became the largest event of its kind in the nation, attracting over 4,200 attendees.• Led a team of 30 members across four departments.• Recruited, guided, and coordinated local host committee members, convening monthly meetings through in-person gatherings, telephone calls, or video conferences.• Developed and implemented marketing strategies to secure local and regional breakout session submissions, attract registrants, obtain sponsorships, and garner both in-kind and financial contributions, as well as local media coverage.•Collaborated closely with the Communications team to enhance conference visibility and success in securing submissions, registrants, sponsorships, and media engagement.•Recruited local participants for the Safety & Wellness team, a stipend-based group focused on achieving safety and wellness objectives for the conference, with support from the Host Committee and Facing Race planning team.•Advocated for inclusivity by working with a diverse, multi-racial, and intergenerational committee, representing various gender identities and expressions, socio-economic backgrounds, and individuals with both visible and invisible disabilities. Show less

United States

It is my mission to organize organizers of black, brown and poor communities to become change agents through equitable social justice and community centered missions.

St Louis, Missouri, United States

Though often given the moniker, I don’t boast to be the Queen of Cannabis. Instead, I work to be a beacon to those in my community who seek out resources but often find themselves at a loss. My focus is to be an apostle of change within a multifaceted enterprise that has long shut out the at risk and under-served communities. Rolled and ready, I'm slowly restructuring the way minorities and cannabis are viewed together and ushering in a new era of economic change in our communities.

St Louis, Missouri, United States

Assisted with changing the Missouri Constitution to decriminalize cannabis and enact automatic expungement to those impacted by the criminalization of cannabis. Won the campaign and became the 21st state legalize adult use and the first to pass automatic expungement through a constitutional change by vote of the people.

Greater St. Louis Area

Program Organizer for Court Watch STL powered by Color of Change

St. Louis, Mo

(former Director of Communications) • Oversee and manage 8-10 executive board members and support 25-30 youth & their families.• Created internal and external publications such as newsletters, press releases, email announcements, videography materials & other graphic content to optimize awareness & growth. • Coordinate monthly outreach, conference calls, and facilitate bi-weekly team meetings to ensure continuity. • Engage with the community by facilitating after… Show more (former Director of Communications) • Oversee and manage 8-10 executive board members and support 25-30 youth & their families.• Created internal and external publications such as newsletters, press releases, email announcements, videography materials & other graphic content to optimize awareness & growth. • Coordinate monthly outreach, conference calls, and facilitate bi-weekly team meetings to ensure continuity. • Engage with the community by facilitating after school programs, arts and crafts days, festivals, and various other direct service tasks. • Monitor and analyze team’s capacity and priorities to develop and adhere to strategies appropriate to the consumer need. • Coordinated and mediated with team members to prevent and intervene on any potential conflicts that may arise in a fair and equitable manner. Show less

Clayton, Mo

(previous title: Claims Analyst)• Point of contact between Quality Assurance &Training departments (40-50 employees). • Performed quality check of calls received for call centers and existing plan in order to deliver feedback and identify trends for improvement through calibrations and effective communication.• Assisted with developing policies, procedures, and performance standards for call centers. • Trained and coached 25-35 agents monthly in accordance to adherence of… Show more (previous title: Claims Analyst)• Point of contact between Quality Assurance &Training departments (40-50 employees). • Performed quality check of calls received for call centers and existing plan in order to deliver feedback and identify trends for improvement through calibrations and effective communication.• Assisted with developing policies, procedures, and performance standards for call centers. • Trained and coached 25-35 agents monthly in accordance to adherence of metrics and performance goals.• Monitor and track the development of agents over time by implementing goals and strategies for success. Show less

Greater St. Louis Area

(former titles: Claims Specialist, , Client Services Lead, Customer Service Rep., Prior Authorization) • Handled inbound/outbound, patient/physician calls regarding pharmacy & insurance benefits in a high volume call center. Processed reimbursement for military claims for DOD/ Tricare & Medicare claims. • Completed correspondence or phone calls to members to request necessary information for orders, initiating complaints, finalizing escalations, etc. • Appointed… Show more (former titles: Claims Specialist, , Client Services Lead, Customer Service Rep., Prior Authorization) • Handled inbound/outbound, patient/physician calls regarding pharmacy & insurance benefits in a high volume call center. Processed reimbursement for military claims for DOD/ Tricare & Medicare claims. • Completed correspondence or phone calls to members to request necessary information for orders, initiating complaints, finalizing escalations, etc. • Appointed leadership tasks such as assisting with interviews, coaching new hires as a Subject Matter expert, auditing quality scores for the coverage review department, & facilitating team meetings. • Serviced members in the area of Client Services such as physicians, medical staff, and account managers to media outlets using various systems such as HootSuite and CMS. Show less