Melanie Regis Email & Phone Number

Central Visayas, Philippines

New York, United States

San Francisco, California, United States

⮞ Communicate with 20+ vendors through Slack and call/text to troubleshoot concerns and issues⮞ Schedule internal and external vendors' tasks to execute turnovers of homes between residents including cleanliness, inspections, and staging of homes⮞ Manage vendors' daily schedules⮞ Review vendors' calendar errors and take action if needed⮞ Review inspector reports and feedback on the quality of our cleaning vendors' work and maintenance-related issues to ensure accuracy and compliance⮞ Create and dispatch service tickets to applicable departments for further resolution⮞ Monitor quality channel through Slack to assist with inquiries from different teams including check-in/out time adjustment, cleaning inquiries, queries or feedback to our vendors, feedback from residents that need urgent action, etc.⮞ Review residents' feedback and coordinate with the resident experience team to provide adequate solutions to ensure superior customer satisfaction⮞ Review vendor invoices for accuracy and ensure every detail matches the platform including the pricing⮞ Remotely change the Wi-Fi password to unique characters every turnover to protect Zeus' security⮞ Maintain a positive relationship with vendors to enhance overall service quality⮞ Assist with handling escalated situations and daily feedback⮞ Work closely with Quality Managers to improve the quality of cleanings and inspections⮞ Assist with training new hires, monitoring their work after initial training, and sharing feedback⮞ Serve as internal Quality POC for new hires when the Team Lead is unavailable⮞ Assist with special Quality and Integrations projects and with keeping the Quality team on track to hit KPIs and other goals

Cebu Business Park, Cebu City, Philippines

⮞ Analyze the job posting requirements before posting to job board sites.⮞ Work on different manual queues like transmit, confirm, update & and delete job postings⮞ Communicate job board's representative through email and call for a follow-up process regarding payments and other concerns⮞ Coordinate with the team leads and other department representative if there were some issues in meeting the job posting requirements⮞ Ensure that the job posting was reviewed, verified, posted, and documented in the internal notes correctly before moving to other queues

Cebu, Central Visayas, Philippines

⮞ Manage the company's website and social media accounts (Facebook, Google Business, Twitter)⮞ Handle marketing management and in charge of online and printing and posting advertisements⮞ Responsible for making marketing materials⮞ Gather information and data through research and analyze competitors' marketing strategies⮞ Propose the finalized work to the company's director and take his feedback for updates and approval⮞ Revise logo and design brochures, posters, and social media content posts for marketing purposes⮞ Train and handle OJTs