Melanie Rashbaum-Griffiths Email & Phone Number

Napa, California

Napa, CA

• Executive assistant to: VP, Regional Supply Services (Americas) VP, Trade/Customer Marketing (Americas) Temporary support of SVP, Human Resources / People and Communications October 2017- February 2018
• Support Supply executive and direct teams, Marketing executive and direct teams and cross-functional departmental support.
• Overall responsibilities include, but are not limited to: Invoice and Contract processing, meeting coordination, calendar maintenance, business travel, technical support, financial reporting, training, employee & team.
• Projects above & beyond daily responsibilities: Project work towards new system implementation (JDE) Project coordinator. IT Dashboard project coordinator New Company acquisition integration/facilitation into Supply.

Napa, CA

Administrative assistant temp role

Disney's Fairy Tale Weddings, FL

• Partner with all levels of Executive leadership of Disney’s Fairy Tale Weddings teams globally (Walt Disney World, Disney’s Vero Beach Resort, Disneyland, CA and Aulani) and assisting Disney's Military Sales by.
• Overall budget, labor and expense reporting and perform SAP functions (over a 4 year time frame saved over $200k in various revenue)
• Completed on-boarding process for departmental new hires o Including managing 4-6 interns, every 6 months, with training, scheduling and mentoring.
• Responsible for calendar maintenance of leadership team, coordinating meetings, book and assist with VTC and Tele-presence rooms, arrange catering, dining reservations, answer phones, coordinating recognition events.
• Strong focus in time management, managing multiple tasks with competing priorities, attention to detail, and exceptional guest service
• Back-up support for administrative team members to cover vacations and days out of the office as well as provided back-up support for executive secretary to cover vacations and days out of the office

1994 - 1996 Systems Assistance desk - resolved computer & application challengesResort Reservationist & Trainer

• Advancements/Achievements in Role:
• Promoted to trainer position within six months of start date.
• Selected to liaison with the Function Control team - created ways to improve processes and procedures such as suggesting a paperless method which saves over two tons of paper annually.
• Selected as an “owner” to our Sharepoint site in order to update and maintain data.
• Supported additional leaders (up to six in total) as office underwent transitions and reorganization.
• Created quick reference profile pages for each resort property. These pages contain useful information on most commonly asked client questions & data in one easy to reference resource. Daily Responsibilities - Provide.

Convert and encode guest comments into useable date for analysis.Consistently maintain a 90% accuracy level Initiated contact with research analysts to improve Cast exit study/GEI. Created code lists and guidelines for specialized surveys/ad hocs. Successfully completed assigned goals and deadlines, generally ahead of schedule.

On a day-to-day basis juggled multiple titles while ensuring service excellence in various roles for this area. Sampling of role responsibilities including but not limited to: Teamline Coordinator: assisted members and coworkers by problem solving guest situations Certified Travel agent - Assisted Disney Vacation Club members with ticketing and all travel.