Executive assistant to: VP, Regional Supply Services (Americas) VP, Trade/Customer Marketing (Americas) Temporary support of SVP, Human Resources / People and Communications October 2017- February 2018• Support Supply executive and direct teams, Marketing executive and direct teams and cross-functional departmental support. • Overall responsibilities include, but are not limited to: Invoice and Contract processing, meeting coordination, calendar maintenance, business travel, technical support, financial reporting, training, employee & team recognition/engagement and expense/budget reporting.• Projects above & beyond daily responsibilities: Project work towards new system implementation (JDE) Project coordinator. IT Dashboard project coordinator New Company acquisition integration/facilitation into Supply group.

Administrative assistant temp role

Partner with all levels of Executive leadership of Disney’s Fairy Tale Weddings teams globally (Walt Disney World, Disney’s Vero Beach Resort, Disneyland, CA and Aulani) and assisting Disney's Military Sales by supporting the National Military Director, while prioritizing a variety of daily tasks such as, but not limited to:• Overall budget, labor and expense reporting and perform SAP functions (over a 4 year time frame saved over $200k in various revenue)• Completed on-boarding process for departmental new hires o Including managing 4-6 interns, every 6 months, with training, scheduling and mentoring. • Responsible for calendar maintenance of leadership team, coordinating meetings, book and assist with VTC and Tele-presence rooms, arrange catering, dining reservations, answer phones, coordinating recognition events, ordering department supplies, • Strong focus in time management, managing multiple tasks with competing priorities, attention to detail, and exceptional guest service• Back-up support for administrative team members to cover vacations and days out of the office as well as provided back-up support for executive secretary to cover vacations and days out of the office• Maintain filing system to ensure documents are secure, organized, properly labeled and easily retrievable• Central point of contact for employees, vendors, business partners and visitors • Partnered with all levels of management finance, billing, Human resources and Labor teams to ensure adherence to company policies, resolve discrepancies and created streamlined processes

1994 - 1996 Systems Assistance desk - resolved computer & application challengesResort Reservationist & Trainer

Advancements/Achievements in Role:• Promoted to trainer position within six months of start date.• Selected to liaison with the Function Control team - created ways to improve processes and procedures such as suggesting a paperless method which saves over two tons of paper annually.• Selected as an “owner” to our Sharepoint site in order to update and maintain data. • Supported additional leaders (up to six in total) as office underwent transitions and reorganization.• Created quick reference profile pages for each resort property. These pages contain useful information on most commonly asked client questions & data in one easy to reference resource. Daily Responsibilities - Provide administrative support and coordination for multiple leaders while prioritizing a variety of daily tasks such as:• Prepare contracts, addendums and correspondence to facilitate booking and planning of meetings/events, while incorporating revisions from Executive Counsel and client requests. • Resolve client concerns as they arise.• Manage leader’s Outlook calendars.• Proactively verify room blocks/agendas to confirm availability of meeting and accomodations for clients. Matched proposed space requirements. Suggesting alternate space when conflicts arise.• Successfully complete turnover process to transition files to Convention Services partners• Update files, databases, records and other documents.• Maintain Expense reports. • Coordinate travel and lodging arrangements for sales trips as well as create itineraries for sales trips plotting the most effective and efficient route maximizing time management.• Create custom sales presentations via eProposal, PowerPoint or Merge documents including graphing, slide design and content. • Arrange reservations as necessary for site inspections including dining reservations, transportation, meeting rooms and lodging• Prepare and assemble marketing packets and amenities for clients.

Convert and encode guest comments into useable date for analysis.Consistently maintain a 90% accuracy level Initiated contact with research analysts to improve Cast exit study/GEI. Created code lists and guidelines for specialized surveys/ad hocs. Successfully completed assigned goals and deadlines, generally ahead of schedule.

On a day-to-day basis juggled multiple titles while ensuring service excellence in various roles for this area. Sampling of role responsibilities including but not limited to: Teamline Coordinator: assisted members and coworkers by problem solving guest situations Certified Travel agent - Assisted Disney Vacation Club members with ticketing and all travel arrangements. Booked the Walt Disney World, Disneyland, Disneyland Paris and Tokyo Disney Resorts, Disney Cruise Line, as well as other partner cruise lines, Interval International, Adventures by Disney, Concierge Collection (outside Disney resort reservations) and dining reservations. Provided quality guest service and problem solving on the telephone and via the Kana e-mail system. Mentored new hires in policy and procedures. Interval International Coordinator – bridged outside vendor with internal services for guests. Resort billing (researched discrepancies and saved over $350,000.00 in one review of one quarter) System testing and other special projects. Systems Assistance - trouble shoot basic system issues, set up LAN sign ons as well as other basic systems support.