Melanie R Knox Email and Phone Number

Provided frontline leadership to Centralized HR and Payroll Services in deployment of client service initiatives. Communicate strategies, operational tactics and performance goals to colleagues in a timely manner. Mentored, trained and developed colleagues to reach their performance goals.Works closely with field personnel and other internal departments to research client issues and problems and reach final resolution.Collaborate and provide direction in the implementation, maintenance and retirement of HR and Payroll related products and services.Managed department expenditures and budgets.Responsible for managing of up to 42 Client Service Professionals and processing of payroll, employee benefits and employee maintenance for up to 2635 clients, 65,000 employees with a total of 19,237 checks processed per week.Directed workload to ensure quality and production goals are met and maintained, and to ensure that staff adheres to company policies and guidelines.Developed and implemented new process for team structure within the department resulting in increased productivity and quality.Assisted with implementation of matrixes for standards of productivity and quality within the department and provided feedback to staff on a weekly basis.Operations lead for conversion project team to convert employees to new Payroll system. Oversaw the user acceptance testing and the implementation to production of the new product.Resource as subject matter expert for the company for the new Payroll system. Coordinated with IT to resolve system issues during the conversion and implementation of the existing payroll system and the new payroll system.