Melanie Straub Email & Phone Number

• Select and gather products for customers’ online orders in the most efficient manner with attention to freshness and quality.• Communicate effectively and professionally with clientele to ensure on time delivery and customer satisfaction.

• Provide administrative support to CEO, field managers, adult family home staff, and clients.• Coordinate a team of over a dozen employees.• Create and run all social media accounts, website, blog, and newsletter including copywriting, editing, and photography.• Maintain organized, comprehensive, and accurate records and databases with special care to confidentiality.• Organize and lead meetings, including scheduling, sending reminders, organizing catering, and recording minutes.• Create and maintain monthly employee schedules and company calendar.• Track and coordinate licensing and managed care organization certificate renewals.• Provide rides to and advocacy for clients during appointments and errands.• Maintain the office by purchasing supplies and keeping equipment in working order.

My main tasks in this position were:• handling telephone calls, emails, and texts from adoptive parents, expectant mothers, and vendors with compassion and confidentiality and directing them to relevant staff.• Conducting intro interviews with prospective adoptive parents.I also:• Organized and attended client educational training courses and staff meetings.• Created and maintained company filing systems and workflows.• Collected and maintained all company data and financials.• Monitored office supplies and ordered new stationery, furniture, appliances, and electronics as required.• Organized maintenance companies to keep the office clean, safe and in good working order.

Madison, Wisconsin, United States

I was contracted for a short-term assignment to investigate and resolve patient data duplications and merge charts to improve processes. In this role, I maintained the data integrity of the medical record by updating patient demographics in Epic, merged duplicate medical records, and corrected potential overlays in the patient database. I accomplished between 100-150 record analysis daily while working remotely.

Madison, Wisconsin, United States

While serving as a Provider Support Specialist, I investigated and resolved inquiries and issues for providers, the sales field, or other internal customers at a rate of 60-80 per day while working from home.I also:• Managed and settled customer complaints; identified and escalated high priority issues to management.• Worked within a team to identify process improvements and document new procedures for growth.• Supported other departments for order entry, issue resolution and process improvement.• Communicated effectively and professionally with all levels of staff through both verbal and written communications.• Possessed a positive attitude with excellent interpersonal skills and the ability to interact and build strong working relationships with peers at all levels of the organization.• Worked in a team environment and adapted to changing workloads and circumstances effectively; was able to respond to new information quickly.• Remained disciplined, self-motivated & reliable; was able to stay focused on a task and work independently; was motivated to perform quality work• Upheld company mission and values through accountability, innovation, integrity, quality, and teamwork.

Madison, Wisconsin, United States

As the Office Manager of Focus Franchising, I was responsible for managing office services by ensuring office operations and procedures were organized, correspondences were controlled, filing systems were properly implemented, supply requisitions were reviewed and approved and that clerical functions were properly assigned and monitored.In this role, I also:• Oversaw accounts receivable and payable, scheduling, inventory, social media, and special projects.• Prepared and maintained monthly financial statements.• Point person for maintenance, mailing/shipping, supplies, and equipment.• Organized and scheduled meetings and appointments.• Handled client inquiries and concerns through in person, verbal, and written communication.

Wausau, Wisconsin, United States

In this role, I worked in the collections call center for Aqua Finance. For the first year or so that I was there, I worked via a multi-line phone system to collect on aged accounts. Working with a broad spectrum of personalities, I firmly negotiated payment plans while maintaining a respectful and professional demeanor in order to recover outstanding debts. I then moved into project work where I performed skip-tracing research utilizing multiple web-based systems.

Stevens Point, Wisconsin, United States

As the Office Manager and Chiropractic Technician of Twit Chiropractic Clinic, I managed office activities not limited to patient scheduling, maintaining patient medical records, developing patient care-related correspondence.In addition to the above activities, I:• Updated and expanded marketing for chiropractic practice including corporate/community wellness expos.• Accurately processed insurance claims including Medicare, auto, and commercial.• Explained remittance notices and remedied any inconsistencies while maintaining HIPPA compliance.• Assisted in patient education, various therapies and developed x-ray films.

Stevens Point, Wisconsin, United States

For Herrschners, I guided day-to-day office activities including taking customer orders over the phone and email. I also developed and maintained customer ordering database and provided top-notch customer service while answering inquiries and solving patron complaints.

Plover, Wisconsin, United States

My main focus at RR Donnelly was to act as a liaison between direct supervisors and other organizational departments. During my time there, I acquired excellent leadership skills by motivating and encouraging team members to achieve department goals. I also prepared UPS shipping documents and labels; accurately identified, sorted, prepared, and packed orders; and enforced and maintained exceptional quality and safety control standards.