Melanie Straub Email & Phone Number

• Select and gather products for customers’ online orders in the most efficient manner with attention to freshness and quality.
• Communicate effectively and professionally with clientele to ensure on time delivery and customer satisfaction.

• Provide administrative support to CEO, field managers, adult family home staff, and clients.
• Coordinate a team of over a dozen employees.
• Create and run all social media accounts, website, blog, and newsletter including copywriting, editing, and photography.
• Maintain organized, comprehensive, and accurate records and databases with special care to confidentiality.
• Organize and lead meetings, including scheduling, sending reminders, organizing catering, and recording minutes.
• Create and maintain monthly employee schedules and company calendar.

• My main tasks in this position were:
• handling telephone calls, emails, and texts from adoptive parents, expectant mothers, and vendors with compassion and confidentiality and directing them to relevant staff.
• Conducting intro interviews with prospective adoptive parents.I also:
• Organized and attended client educational training courses and staff meetings.
• Created and maintained company filing systems and workflows.
• Collected and maintained all company data and financials.

Madison, Wisconsin, United States

I was contracted for a short-term assignment to investigate and resolve patient data duplications and merge charts to improve processes. In this role, I maintained the data integrity of the medical record by updating patient demographics in Epic, merged duplicate medical records, and corrected potential overlays in the patient database. I accomplished.

Madison, Wisconsin, United States

• While serving as a Provider Support Specialist, I investigated and resolved inquiries and issues for providers, the sales field, or other internal customers at a rate of 60-80 per day while working from home.I also:
• Managed and settled customer complaints; identified and escalated high priority issues to management.
• Worked within a team to identify process improvements and document new procedures for growth.
• Supported other departments for order entry, issue resolution and process improvement.
• Communicated effectively and professionally with all levels of staff through both verbal and written communications.
• Possessed a positive attitude with excellent interpersonal skills and the ability to interact and build strong working relationships with peers at all levels of the organization.

Madison, Wisconsin, United States

• As the Office Manager of Focus Franchising, I was responsible for managing office services by ensuring office operations and procedures were organized, correspondences were controlled, filing systems were properly.
• Oversaw accounts receivable and payable, scheduling, inventory, social media, and special projects.
• Prepared and maintained monthly financial statements.
• Point person for maintenance, mailing/shipping, supplies, and equipment.
• Organized and scheduled meetings and appointments.
• Handled client inquiries and concerns through in person, verbal, and written communication.

Wausau, Wisconsin, United States

In this role, I worked in the collections call center for Aqua Finance. For the first year or so that I was there, I worked via a multi-line phone system to collect on aged accounts. Working with a broad spectrum of personalities, I firmly negotiated payment plans while maintaining a respectful and professional demeanor in order to recover outstanding.

Stevens Point, Wisconsin, United States

• As the Office Manager and Chiropractic Technician of Twit Chiropractic Clinic, I managed office activities not limited to patient scheduling, maintaining patient medical records, developing patient care-related.
• Updated and expanded marketing for chiropractic practice including corporate/community wellness expos.
• Accurately processed insurance claims including Medicare, auto, and commercial.
• Explained remittance notices and remedied any inconsistencies while maintaining HIPPA compliance.
• Assisted in patient education, various therapies and developed x-ray films.

Stevens Point, Wisconsin, United States

For Herrschners, I guided day-to-day office activities including taking customer orders over the phone and email. I also developed and maintained customer ordering database and provided top-notch customer service while answering inquiries and solving patron complaints.

Plover, Wisconsin, United States

My main focus at RR Donnelly was to act as a liaison between direct supervisors and other organizational departments. During my time there, I acquired excellent leadership skills by motivating and encouraging team members to achieve department goals. I also prepared UPS shipping documents and labels; accurately identified, sorted, prepared, and packed.