Melanie T. Snyder Email & Phone Number

Tpa @Los Angeles County Metropolitan Transportation Authority (Metro)

• Determines in individual cases where possibilities for subrogation and recovery exists.• Applies rules and statutes to fact situations to identify possible resources on which to base a demand for reimbursement from third party payers.• Uses available resources to investigate claim situations and identify other entities and individuals with resources against which subrogation or recovery claims can be made.• Reviews and evaluates accident or incident reports, individual claims, medical or other documents relating to funds paid out by our clients.• Answer/Initiate calls and research claims and respond to Claimants, Attorneys, Insurance Companies, Hospitals, etc.• Notifies other parties, insurance carriers and/or attorneys of the client’s subrogation or recovery interest; negotiates with other parties, insurance carriers and attorneys regarding settlement or other actions.• Represents the client in meetings concerning subrogation matters and makes recommendations for settlement subject to client’s final approval.• Small Claims: Authorized to appear and represent LACMTA in court as Plaintiff. Conducts research, prepares and maintains case files, evidence, correspondence, legal documents, etc. in an effort to recover damages caused by defendant.• Participates in or coordinates actions involving accounting for payments received.• Other duties as assigned.

Tpa @Los Angeles County Metropolitan Transportation Authority (Metro)

• Draft/Send Acknowledgment letters to claimants • Complete and send Proof of Mailings for Rejection, Insufficiency, etc. letters to claimants • Pick Up, Drop Off, Scan & Distribute Mail to Adjuster/Examiner Teams • Copy/Mail claim files to include for Defense Attorneys • Answer/Initiate calls and research claims and respond to Claimants, Attorneys, Insurance Companies, Hospitals, etc • Inputs and reviews notes/diaries in claims management system • Created Support Training Documents and Guides for all support duties and functions to help future Support Specialist personnel.• Created and maintain Liability Call Log for claimants that are accepting responsibility and pull BO and other reports related to claim from LACMTA TransitSafe system • Pick Up, Scan and Upload Faxes to claims management system • Daily Check Processing (B of A Cash Pro system) • Pick up Legal Documents from Legal Services, Scan and Upload to claims management system(Summons & Complaints, Small Claims Orders, Subpoenas, etc) and distribute to Supervisors • Draft/Send Subrogation Letters and upload Subro Mail and distribute to Subro Adjusters • Maintain Subrogation Recovery and Reconciliation spreadsheet • Maintain Closed Subrogation File System • Request DVRs/EDRs and maintain log for Ordering, Pick-up and Distribution • Prepare, Reconcile and Scan Closed Files • Back Up other Support Specialists and Teams when necessary

Glendale, Ca

RESPONSIBILITIES• Receive Contracts/CR from clients• Validate all applicable data on contracts/CR.• Query contract/CR back to client if information supplied by the client is insufficient for fulfillment.• Create complete and clear instructions on routing slips in Salesforce.com, leaving no guesswork to be made in fulfillment by Order Entry, Ad Production, Quality Control, and Billing departments. All applicable fields must be completed by the rep in order to ensure that all departments in the workflow have all information necessary for timely and accurate fulfillment.• In addition to CMR-supplied Insertion Orders/CR, create supplemental documentation such as spreadsheets, diagrams, and notes to assist Order Entry, Ad Production, Quality Control, and Billing departments in the fulfillment of the Order/CR. • Create tickets in A-Frontier when necessary.• Respond to all workflow queries from Order Entry, Ad Production, Quality Control and Billing departments within 24 hours.• Ensure that the rep’s personal queue is consistently reviewed for aging queries and orders/CR.• Follow up on queries to clients every 1 to 2 business days to ensure that orders/CR are not neglected by the client.• In order to maintain acceptable cycle times, follow up on the completion of vendor fulfilled products such as video ads, audio ads, YPConnect, etc. every 3 to 5 days to ensure that orders/CR are not neglected.• In conjunction with the Quality Control team, document and communicate site issues to clients and any other parties involved in the fulfillment process.• Maintain & update tracking documents. • Understand and enforce business rules, features, and Specs & Standards for YP.COM.• Direct all customer care inquiries to the proper department.• Demonstrate strong analytical/problem solving, organizational skills related to Client contracts.

Glendale, Ca

RESPONSIBILITIES• Receive Contracts/CR from clients• Validate all applicable data on contracts/CR.• Query contract/CR back to client if information supplied by the client is insufficient for fulfillment.• Create complete and clear instructions on routing slips in Salesforce.com, leaving no guesswork to be made in fulfillment by Order Entry, Ad Production, Quality Control, and Billing departments. All applicable fields must be completed by the rep in order to ensure that all departments in the workflow have all information necessary for timely and accurate fulfillment.• In addition to CMR-supplied Insertion Orders/CR, create supplemental documentation such as spreadsheets, diagrams, and notes to assist Order Entry, Ad Production, Quality Control, and Billing departments in the fulfillment of the Order/CR. • Create tickets in A-Frontier when necessary.• Respond to all workflow queries from Order Entry, Ad Production, Quality Control and Billing departments within 24 hours.• Ensure that the rep’s personal queue is consistently reviewed for aging queries and orders/CR.• Follow up on queries to clients every 1 to 2 business days to ensure that orders/CR are not neglected by the client.• In order to maintain acceptable cycle times, follow up on the completion of vendor fulfilled products such as video ads, audio ads, YPConnect, etc. every 3 to 5 days to ensure that orders/CR are not neglected.• In conjunction with the Quality Control team, document and communicate site issues to clients and any other parties involved in the fulfillment process.• Maintain & update tracking documents. • Understand and enforce business rules, features, and Specs & Standards for YP.COM.• Direct all customer care inquiries to the proper department.• Demonstrate strong analytical/problem solving, organizational skills related to Client contracts.

Glendale, Ca

My responsibilities included:Processing Sales contracts using Solo and Afrontier systems. Responding to Sales Reps by phone and email , answering all inquiries and resolving order issues. Uphold all order entry standards and followed department polices to the best of my ability maintaining quality standards. Helped in training new Sales Support reps. Recommended and suggested ideas that would make our jobs more efficient and productive. Performed other duties as requested by management. ie., Helped Customer Care Dept. with resolving email requests from Sales Reps as well as Customers, helped clear Cancel Report for "Clicks and Websites, etc.

Pasadena, Ca

Supported the VP of Operations and VP of Technology Depts.Assisted the Facilities DepartmentUse of Microsoft Word, Excel, PowerPoint, etc. to create, edit and print reports, spreadsheets, graphs, etc.Orders and maintains adequate inventory of office supplies.Maintained department calendar of scheduled reports, meetings, etc.Obtained mail from mailroom and distributed throughout all departments.DHL and Fed Ex shipping/receiving.Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.Performed other duties and special projects as assigned.Greeted numerous visitors, including VIPs, vendors and interview candidates.Compiled company information and related material and distributed it to candidates.Other miscellaneous duties as requested.

Greater Los Angeles Area

• Coordinate details of events such as conferences, weddings, birthdays, anniversaries, charity events, surprise parties, trade shows, sales meetings, business meetings and employee appreciation events.• Calculate budgets and ensure they are adhered to.• Book talent, including musicians, bands, and disc jockeys.• Select chefs or catering companies to prepare food for event.• Sample food and help select dishes for menus.• Visit venue to plan layout of seating and decorations.• Coordinate and monitor event timelines and ensure deadlines are met.• Negotiate and secure event space.• Send out invitations and manage RSVP list.As the Creative Liaison, I assisted the Lead Event Planner in making sure the clients wishes and ideas came to life. Extensive research, planning and creativity is involved in planning every event and I take pride in making sure that even the tiniest of details is taken care of.

Inglewood, Ca

Duties Included: Proofread and edit content on website. Designed programs and flyers for events. Prepared correspondence, press releases, sponsor letters, PowerPoint presentations, etc. for VP and General Manager. Attend performances, listened to and reviewed new music from Independent Artists for "Da Radio Show". Performed other clerical duties and special projects as assigned.

Associate Of Arts - Aa, Paralegal

Associate of Arts & Certificate - Paralegal Studies

Pharmacy Technician (Ca Licensed), Pharmacy

High School Diploma, General Studies