Led and facilitated delivery teams through planning and delivery, guided the transition to and implementation of a Scaled Agile delivery framework. • Planned and facilitated all aspects of Program Increment planning on a quarterly basis, coordinating leadership participation and priority alignment.• Facilitated the Scrum of Scrum meetings and acted as Agile Facilitator/Coach at the Program and Team Level.• Served as functional SME for Jira Cloud and Scaled Agile Delivery, supporting on-prem to cloud migration of over 30 delivery teams.• Collaborated with communities of practice, developed and conducted Agile-oriented training, identified and deployed key Jira workflow automations at the enterprise level.

Oversaw the day-to-day operations of the Global Contracts Management team (Salesforce), supporting owner billing and sales organizations.• Identified, escalated and managed project risks and issues to resolution within the department and organization.• Translated customer requirements into workable features and collaborated with development teams to scope, design and launch new features.• Monitored performance of direct reports and provided coaching and career opportunities for growth.• Managed outside vendors and contractors to ensure performance expectations and deliverables were met.

Led customers through discovery and requirements gathering sessions to identify key goals and deliverables as well as document functional requirements. • Developed modular and expandable Information Model (Data Taxonomy) to enable a more robust and user-friendly cloud-based analytics platform.• Reviewed and analyzed 8 distinct data sources, identified mapping, transformation and clean up opportunities (Normalizations/standards) to unlock data accessibility.• Documented full data traceability matrix for existing EDW instances as well as new Tableau/Power BI Extracts.• Completed robust analytics glossary with business standards, calculations, formulas and variations as well as proposed a Data Governance framework for ongoing development and growth.

Product/Program Manager for the Express Customer Data Hub (Big Data/Customer Data Platform). • Oversaw product capabilities, long-term roadmap, work prioritization, budget, vendor management, resource allocation and delivery.• Successfully transitioned vendor-hosted CRM to internal Customer Data Platform (Hadoop/Hive) from requirements gathering to enterprise launch, resulting in $2.3M in cost savings annually and enhanced capabilities. • Served as Primary IT Lead for the Express Loyalty Program, coordinating the enterprise integration of strategic goals and initiatives with third-party providers (marketing attribution as well as SAS integrations).• Partnered with business stakeholders to plan, prioritize, fund and deliver customer-based insights from complex data analytics, data mining of unstructured data and modeling that provide relevant customer insights to support business decisions. • Led the successful transition of Express’s various campaign management tools to a single Campaign Management System (Adobe Campaign) resulting in over $1M in annual cost-savings. (Email, Mobile, Print). • Received the Brand Hero and IT Leadership Awards.

• Established and led best-practices with all portfolio work from new business, client relationship management, staffing, creation and maintenance of project plans, governance, budget tracking and reporting. Led, mentored and established career path for 10-15 team members of varying experience. • Led program management for some of the agencies largest clients, overseeing AOR relationships and programs over $7M - including web and application development, print, tv and radio advertising, and operational change management.

Responsible for establishing and overseeing all operational aspects of a start-up web company sales and advertising department. - Collaborated with the executive team on strategic direction of product to maximize advertising revenue: - Develop and maintain the ad-serving infrastructure to maximize inventory and average CPM. - Review and select vendors for sales and ad serving needs. - Manage network ad providers and contract negotiations. - Develop, implement and maintain client ad campaigns. - Prepare and execute business requirements for implementing new media and web capabilities. - Support marketing operation efforts for those initiatives that extend to the web sites and eMarketing campaigns.

Provided Advertising/Media Consulting and Project Management services for numerous companies, including ad-serving infrastructure, web analytics implementation, project management and client relationship management. Clients included: CBS Interactive, Digital School Network, Vrable Healthcare, Showtime Networks, Fantasy Sports Ventures.

Managed sales & advertising operations for company-wide ad-serving infrastructure, which supported over $50 million in revenue annually. Managed sales research and reporting needs, including ad inventory, yield management revenue projections, pricing, site demographics, and syndicated research. Also managed company-wide web analytics implementation, maintenance and overall strategy. - Developed and implemented interactive event and planning calendar to keep our nationwide sales force up to date on all available opportunities for their clients. - Set strategic technology direction in support of major business decisions regarding our ad technology, serving and targeting capabilities, including testing and recommending of third party solutions (DoubleClick DFP, Solbright). - Provide support for all sales and marketing information systems and technology and pre and post-sales operational support for entire CBS Interactive Sales organization. - Compile and document various statistical data from our ad serving systems and web analytics (Omniture) using Business Objects. - Conceived and established the processes for CBS Interactive’s inventory and yield management. - Develop the strategic plan for information resources linked to business planning.