Melanie Withers Email & Phone Number

North Sydney

In my role I am responsible for developing and executing PN’s communication strategy. I am responsible for designing internal campaigns that engage the workplace. The role supports the CEO, Executive, HR, and Managers in all aspects of the communication strategy and employee engagement plans.Achievements:• Executive Award winner Q3 FY22• Launched and engaged the workplace with a new culture statement built around a philosophy of We Care More.• Launched and built internal campaigns for Workplace as a new communication channel • Winner of Workplace Customer Success Award for best APAC Newcomer• Member of Inclusion and Diversity Senior Leadership Council • Launched and built internal campaign for Achievers as a new reward and recognition platform• Designed and developed content for a new intranet site• Crisis communications lead

Sydney, Australia

Ricoh is a global technology company that has been transforming the way people work for more than 80 years. Ricoh Australia is improving work life in organisations using smart workplace technology to create positive change. Inspiring innovation, enhancing sustainability and boosting business growth, through document management systems, IT services, production print solutions, digital cameras, and industrial systems.I was responsible for- the development and delivery of consistent Ricoh brand messaging across multiple audiences to reinforce who Ricoh is and what Ricoh stands for, both internally and externally.- media relations and managing corporate issues to protect and enhance Ricoh's reputation- events and sponsorship and incentives, - stakeholder relations- internal communications- working closely with the brand manager and agency partners, to drive communications programs that build and maintain Ricoh's reputation.

Sydney, Australia

Sydney, Australia

As the Internal Communications Manager for Datacom, I led group wide initiatives that improves and drives employee collaboration and engagement. The role required me to work across diverse business units and provide a structured approach to internal communication and national programs. I worked across all layers of the organisation; CEO’s, state-based Directors, communications team, marketing managers and state-based support staff. In the role I was responsible for:- Delivering our internal employee events, such as our Group Conferences, Mid Year Reviews and National Sales Academy- Writing and publishing of content for our employees through email and intranet - Management of Intranet environment (SharePoint)- Management of projects across the group; Datacom Leadership Program with MGSM, Corporate Social Responsibility Program, Leadership for Life and ThinkUKnow - Supporting the consistency of brand internally and externally

As one of the Australasia’s largest privately-owned IT services companies, with an overall vision to provide enduring performance and fresh thinking, Datacom uses its rich technology and service history to drive enduring performance in its customers’ businesses. The role of Corporate Communications is to support the organisation to achieve consistency of information to both internal and external audiences through effective communication methods and mediums.The position supported internal programs, internal communications, PR, Corporate Social Responsibility and social media.

Supported the development of proposals for large bids.

- Responsible for surveying approx 200 clients and reviewing the way we currently approach client engagement. - Responsible for the internal customer satisfaction surveys, metrics and strategies.- Responsible for analyzing the client satisfaction results and providing recommendations to improve the business.- Leading workshops with the General Management team to review results and drive action plans for improvement.- Defining our internal account management framework and providing the tools for the business to better engage with their customers.- Reviewing the Datacom strategy around “Employer of Choice”

- Supported Business Development activity to grow business from a $500,000 to a $3 million business.- Maintained contact with over 50 Microsoft marketing managers.- Successful in gaining vendor approval for GLG when Microsoft consolidated its vendors from 3000 venders to 13. This involved campaigning at various levels of management.- Developed proposals, budgets and pitches; for solutions such as strategy sessions, web design, Rich Media Flash solutions, internal awareness, Executive Circle forums, film, brochures, case studies, MGB deliverables, interactive toolkits, and media campaigns.- Oversaw, the project management of all work to Microsoft. Some key projects were:* Office 2003 launch: Worked with 60 partners of Microsoft to develop a rich media snapshot using film and flash to articulate the business benefit of the new solution.* SQL 2005/VS 2005 launch: Instrumental in the first Microsoft “viral marketing campaign” of its kind targeted at IT Pros and developers, to promote the customer preview beta program. The site won a Business Marketing Award award.* Established Garrigan Lyman for the internal awareness campaign for the launch SQL 2005/VS 2005.

- Formulated, implemented and monitored marketing plans and procedures to support the sale of the contact centre portfolio of partner products.- Managed the relationships with existing and new partners, such as Ericsson, Rockwell FirstPoint Contact, Genesys, ITA/IVB, Eyretel, Hannamax / NICE, Inflections and FrontRange.- Evaluated new solutions and partners for suitability to portfolio and managed Damovo product introduction and launch to direct and indirect sales teams.- Developed and executed product budgets.- Assisted business development strategy.- Built and leverage on partner relationships, review contracts and agreed offerings.- Facilitated internal communication channel and ensure adequate support is in place to support the business processes between sales, presales, support, development and marketing.- Co ordinated marketing campaigns and events with partners.- Ongoing reviewed the products in the portfolio.

Hong Kong

- Assisted in the development of business plan for Datacom Asia.- Troubleshooting of operational issues as they arose in the different countries. This involved investigating existing processes, redefining them and implementing a fix.- Structuring training and development plans for Call Centre staff.- Implementation and project management of IT initiatives. - Worked closely with the GM to ensure standardized business practices and best practices, in line with COPC requirements.- Lead Service Management and Team Leader conferences quarterly.- Responded to Requests for Proposals (RFP’s) for new business and existing contracts this involved contributing to new business development and expanding current scope of work with existing clients.Account Management:- Implementation, design and roll out of regional standard of Statement of Work (SOW) and Service Level Agreements (SLA) for Microsoft businesses and ensuring that contracts are renewed each year.- Relationship building with key Microsoft personnel.- Sharing information of sub activity and campaigns with each country via regional reporting and quarterly business reviews.

Singapore

- Regionally (SPR + SEA) responsible for Regional Education Service Centre, MCSP program, LVP. Inbound queue, KPI and application processing management.- Set up, testing and running of LVP department- Transactional model – involved in the internal set up, reporting and accountability of new billing process to Microsoft.- Responsible for HR function of team - recruitment, performance, appraisals, one on ones, training and development- Quality performance management.

Ba, Psychology

Activities and Societies: Skiing

Education record