Mel Vincent Añonuevo Email & Phone Number

Calgary, AB, CA

Calgary, Alberta, Canada

• Reviewing the details of incoming orders to document receipt and keep track of progress.
• Performing physically demanding tasks involving heavy lifting and manual labor up to 50 pounds during loading of online orders
• Maintaining a safe and clean workplace while handling heavy, irregular, and unusual items
• Completing sanitary and temperature logs for compliance in food safety and quality
• Providing excellent customer service for online and in-person customers

East York, Ontario, Canada

• Performing physically demanding tasks involving heavy lifting and manual labor up to 50 pounds during receiving and stocking of supplies.
• Executing the operation, maintenance, and calibration of different types of equipment.
• Providing customer service and hospitality for a better guest experience
• Responding to guest inquiries and complaints, resolving issues in a timely manner.
• Responsible for overseeing daily operations
• Responsible for preparing daily and weekly sales reports for performance review

East York, Ontario, Canada

Manila, National Capital Region, Philippines

• Managed and executed manual and automation testing of internal web applications for generalinsurance claims. Ensured that they met quality standards before they were released for finaluser testing.
• Studied and evaluated different scenarios of claims. Created test plans and cases and executedthem based on the user requirements. Identified issues or bugs and reported them to thedevelopment team for resolution.
• Adhered to Agile Methodology by closely coordinating with developers and other teammembers. Continuous testing ensured that all bugs were checked while the developer was alsofixing them. Able to adapt and adjust with.
• Provided progress and updates on daily scrum meetings to business analyst and projectmanager.
• Integration with Jenkins and Git to execute test scripts created using AS400/Polisy400.
• Utilized Bitbucket Repository and Atlassian Community (JIRA) based on stakeholder requests.

NCR - National Capital Region, Philippines

• Integrated a data diagram and interface workflow that visually represents the databasestructures, including its tables, relationships, and keys. This diagram helps to illustrate the flowand processes of tasks within.
• Automated secure file transfers using SFTP scripts and bat file execution commands, creating anefficient and effective process.
• Managed Data Warehouse ETL using Oracle Data Integrator. Implemented data measures tohandle data quality issues while incorporating data governance processes.
• Conducted a thorough application system analysis and collected necessary requirements toaddress a user's request for a new enhancement.
• Created and formulated a set of step-by-step instructions to help business users effectively usetheir various tools and applications.
• Documented application programs being developed according to prescribed coding standards.

NCR - National Capital Region, Philippines

• Provided application support for PosteMobile Italy to generate weekly and monthly batchreports using Excel Macros.
• Utilized and investigated data reports using Macro Excel and UNIX applications for userverification and acceptance.
• Resolved software and hardware device problems within the team and with external clients.
• Leveraged multimedia technology and authoring tools to create and design assets for the software
• Implemented a quality assurance framework and evaluative instructional design instruments.
• Used Accenture Academy, Articulate, communications platforms, and other technologies and approaches to develop and manage engaging resources accessible to diverse internet connectivity levels.

Philippines

Philippines

• Manage Network and desktop support
• Assist business user in the software installation
• Assist users on the trouble shooting issues like emails and telephone set-up

Software Engineering Technology, Computer Software Engineering

Relevant Courses Included:  Programming 2 & 3  Java EE  Advance Database Concepts  Software Systems Design  Web Application.

Bachelor Of Science In Business Administration, Computer Applications