Melany Eckhardt Email & Phone Number

Austin, Texas, United States

• Responsible for the daily coordination of freight movements across the United States. Managing ~20 to 60 pickups daily for three customers of the company, alongside my team, who together moves 100+ loads a day..
• Establishes relationships with hundreds of shippers and receivers in order to provide the best quality customer service to our customers.
• Schedules freight pickups daily for the carrier sales team in order for them to match trucks to available orders and resolves any issues that may occur with them.
• Has grown one customer account from managing ~10 to 20 loads a day to currently managing ~30 to 50 loads a day while ensuring that they pick up on time with minimal issues.
• Increased monthly load count and revenue from ~660 LPM and ~465K to ~850 LPM and ~720K in two years.
• Assists in training new business development associates who join our team in logistics operations.

Austin, Texas

Irving, TX

• Recruited to manage and respond to pricing requests, including spot quotes & bids for potential freight movement business, from internal/external customers for the Intermodal Division. Analyzed daily/weekly/monthly.
• Used data analytics to measure market indicators and provide insight to resources needed to execute NFI business goals, enabling a 10% increase in loads delivered.
• Analyzed 4 monthly P&L reports to evaluate progress of key performance indicators [KPIs] and recommended cost containment strategies to senior leadership team, reducing costs by ~$20K each quarter.
• Handled ~30 invoices/week from vendors & carrier partners, processing all with 100% accuracy within Division’s 4-week accounting close period.
• Uncovered significant and previously undetected error and reengineered the Margin Report, improving accuracy by ~70% and reducing costs by ~$2K/day.
• As Account Manager, accepted ~20 load tenders/day and built them into transportation software that featured continuous tracking of containers, enabling 90% on-time pick-ups & deliveries and perpetual support for ~15.

Bryan/College Station, Texas Area

• Explained to/advised clients of opportunities & products available, including checking/savings accounts, certificates of deposit & safe deposit boxes, and recommended customized solutions to best meet their financial.
• Cross-sold other bank products available through loan & investment departments such as car & home loans and IRAs, increasing revenues for the banking center by ~5% each month.
• Used effective listening & engagement skills with clients, achieving loan & deposit growth goals of ~15% & ~20% respectively for 4 consecutive quarters.
• Organized/analyzed the Dormant Account Report, removing ~10% of customers from dormancy status each month and restoring income on interest-bearing accounts.

Bryan/College Station, Texas Area

• Hired on a PT basis while completing graduate degree to research/design/deliver curriculum on department’s Rural Entrepreneurship I & II classes. Developed/disseminated course packet of materials to students..
• Taught 2 semesters each of undergraduate, 4-credit-hour Rural Entrepreneurship I & II classes on the process of developing/analyzing business plans and offered 3 office hours/day to advise students, resulting in the.
• Successfully educated 100+ students with ~96% receiving a passing grade;
• Received 100% positive feedback on class evaluations;
• Selected for the “Couldn’t Do It Without You Award” at the end-of-year leadership symposium.

Schulenburg, TX

• In charge of balancing tills and preparing bank deposits
• Assisted in cashing checks, sending Western Unions, printing money orders, and customer bill payment
• Recorded data and reconciled numerous reports of the company

Master Of Science (M.S.), Agricultural Economics

Bachelor Of Science (Bs), Agricultural Economics

Associate Of Science (As), Business/Commerce, General