Leading content design for 6 separate work streams including acquisition at Thomson Reuters, a market leader in B2B software and AI technology.-Increased autopay adoption by co-designing the flow and crafting persuasive, concise microcopy.-Cut excess content and added compelling headlines to increase conversions for pricing templates.-Reduced costly calls to support by bringing clarification to product terminology.-Educating users about AI-powered features by with bottom of the funnel messaging.

I collaborated with product designers, product managers, researchers, developers, and accessibility specialists to create empowering experiences for K-12 teachers. Through classroom visits, research, and journey mapping I developed empathy. Then in a collaborative process I: - delivered useful content via clear and concise copy,- advocated for content placement (hierarchy & architecture) and format,- set up content testing and incorporate test results and researcher recommendations,- and finally, refined copy adjusting for voice and tone and established text patterns (style guide).

Responsibilities: content research and testing, content hierarchy, preferred terms, writing microcopy for various products, establishing a content style guide, and creating and applying a brand voice and tone, strategic direction of the design team.Role: collaborate with UX/UI designers, product managers and developers to create user experiences that are natural, intuitive and enjoyable for enterprise software and B2B solutions. With content and language I am able to address user needs and pain points, contribute to business goals and maintain a consistent brand voice and tone.

DESIGN CONCEPT + STRATEGYWorking closely with a mobile product designer, I use my expertise in communication and user experience to help bring ideas from beginning stages to a solid workable concept. MICROCOPYWhen writing the microcopy for an app I prefer to be involved from very early on. This includes reviewing initial designs and prototypes, so that I can identify any missing elements, places where the user may have some concerns, or flows that may not be as smooth as they can be. That way I can also influence design and ensure that user communication and overall user experience is as frictionless as possible.COPYWRITINGWhen releasing a mobile app, there are many other elements involved that need to maintain a similar voice and style and are necessary for a smooth UX. I write copy and create content strategy for communication channels like email and notifications, the App Store, Blogs, social media, and scripts for Youtube tutorials. CONTENT STRATEGISTAs a fan of the big picture, I always write with a larger goal in mind. I create communication and content strategy to make sure that users are interested in who you are and what you do. ART DIRECTIONWith an eye for effective communication and a deep appreciation for strategy and purpose, I am able to effectively bring many design elements together under one vision. I strive for consistency, clarity and visual appeal. PROJECT MANAGEMENTThough creativity demands some freedom, I also believe that some structure can fuel creativity and innovation. Plus I know what it means to have a deadline. So I am happy setting timelines and defining deliverables as well as managing our capacity and the customer's expectations.

Working directly with web designers and developers, I made sure that design and microcopy work together to create an optimal user experience. And with added touches of personality, I help to make digital products feel human.

EMAIL MARKETING | CRMResponsible for the company's email marketing and CRM strategy, I led a project to revise our email marketing strategy. We moved from the distribution of product-focused content to more lifestyle-focused content, and we began tracking email performance through open and click rates. Under the new strategy we were able to achieve an open rate of over 20%. CONTENT STRATEGY Utilizing keyword research, performing some of my own, and monitoring trends, I generated SEO and product relevant topics for the company blog. I also worked with my team to make sure we had a consistent voice across channels. CONTENT CREATION Once I established a topic, I performed research to find supporting articles and relevant images to create appealing, multimedia content. We then added relevant meta titles and descriptions using the target keywords in order to increase SEO performance. COPYWRITING | MICROCOPY | TRANSLATIONI managed the voice of the brand by collaborating with a freelance copywriter and writing some of the content myself. Often working directly with our in-house UX team, I also optimised the microcopy in the app. For German and French translations, I managed our third party translation teams.

ADVERTISING and MARKETING Working with a team of creatives, I established client needs, set deliverables and ensured the timely and accurate delivery of creative for brochures, ads, video tutorials, landing pages, newsletters, trade show booths and other advertising and marketing collateral. TRANSLATIONI managed third party translation teams to deliver copy in French, German and Italian for virtually the entire product i.e. the mobile and web app as well as all consumer-facing communication.MANAGING CLIENT RELATIONSWorking on-site with the customer on a daily basis, I was able to establish trust and improve communication. This was occasionally a challenge, as the client was located in Germany and most of my team in the USA. Cultural and communicational differences proved to be a challenge that I was able to effectively bridge with my knowledge of both cultures.TRACKING and DELIVERYManaged multiple projects at once, taking them from the briefing stage right through to project completion, working with a team to meet the project deadlines and produce results that suited the clients needs.

My internship at mindwyse was part of the MBA requirements, and it turned out to be a very valuable experience. I gained knowledge and experience in the fields of search and navigation, shop optimization, mutlichannel business strategies, mobile commerce and mobile strategies.

I managed the Global Current program through a re-branding project and implemented social media and online marketing as a key component of the marketing strategy.

I was responsible for the website pages and brochures that targeted english-speaking tourists. This was primarily the development of consistent and appealing messaging for the target market.