A solutions-focused help desk specialist skilled in providing rapid, in-depth customer support. Proven ability to diagnose problems, find the root cause and supply lasting solutions. Extensive end-user training experience. Proficient in a number of operating systems and applications. A solid reputation for professionalism and responsiveness.
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Director Of Reactive ServicesCompassmspMiami, Fl, Us
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It Service Delivery ManagerCompassmsp Apr 2018 - PresentMiami/Fort Lauderdale Area
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Help Desk TechnicianCompassmsp (Miami Region) Jan 2018 - Apr 2018
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DispatchCompassmsp (Miami Region) Oct 2017 - Jan 2018
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Office AdministratorCompassmsp (Miami Region) Oct 2016 - Oct 2017Miami
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Marketing AdministratorCubed Group Inc Apr 2015 - Oct 2016• Assign Marketing resources in ConnetWise as applicable when new tickets are sent to the Cubed Group Marketing board after determine the urgency of the request with the Marketing Manager. • Insert Required Date into new ConnectWise tickets to correspond to appropriate SLAs.• Input tasks for ConnectWise tickets that require more than one action item. • Close tickets when a team member informs me that work is complete. • Take notes during morning and afternoon… Show more • Assign Marketing resources in ConnetWise as applicable when new tickets are sent to the Cubed Group Marketing board after determine the urgency of the request with the Marketing Manager. • Insert Required Date into new ConnectWise tickets to correspond to appropriate SLAs.• Input tasks for ConnectWise tickets that require more than one action item. • Close tickets when a team member informs me that work is complete. • Take notes during morning and afternoon huddles, and updated ConnectWise tickets accordingly. • Input Track pacing and content provided by the Marketing team into ConnectWise. • Organize files from the Connect Site into folders by the according order. Show less
Melany Sanchez Skills
Melany Sanchez Education Details
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International Business -
Coral Reef Senior High SchoolBusiness, Management, Marketing, And Related Support Services
Frequently Asked Questions about Melany Sanchez
What company does Melany Sanchez work for?
Melany Sanchez works for Compassmsp
What is Melany Sanchez's role at the current company?
Melany Sanchez's current role is Director of Reactive Services.
What schools did Melany Sanchez attend?
Melany Sanchez attended Florida International University - College Of Business, Coral Reef Senior High School.
What are some of Melany Sanchez's interests?
Melany Sanchez has interest in Children, Economic Empowerment, Education, Science And Technology, Human Rights, Health.
What skills is Melany Sanchez known for?
Melany Sanchez has skills like Marketing, Marketing Strategy, Social Media Marketing, Email Marketing, Connectwise, Partnership Marketing, Microsoft Office, Microsoft Excel, Microsoft Word, Quickbooks, Online Marketing, Managed Services.
Who are Melany Sanchez's colleagues?
Melany Sanchez's colleagues are Christopher Castro, Dawn Fulker, Steve Hitson, Craig Hearn, Rico Cadet, Lorinda Neal, Tyler Smith.
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1jesusfilm.org -
2hotmail.com, origins.com1 +178729XXXXX
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Melany Sanchez
Berklee College Of Music Student | Vocalist, Pianist And Composer | Visual CreatorBoston, Ma
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