Amerley A. Email & Phone Number

Remote

• Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
• Managed team personnel, budget and schedule to handle demanding PR requirements.
• Conferred with labor relations managers to develop internal communications to inform employees of company activities.
• Identified target audience and developed optimized communication plans to engage and interest individuals.
• Mentored new hires, including explaining hospital policies, procedures and practices.
• Collaborated with interdisciplinary healthcare professionals to develop and modify individualized care plans for patients in multiple units.

Chantilly, Virginia

• Kept office ready for patients' needs by restocking supplies and cleaning rooms between appointments.
• Assisted with procedures such as biopsies and excisions conducted in-office.
• Helped dermatologist maintain intense workload and meet patients' expectations by preparing patients for examinations and surgical appointments.
• Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
• Coordinated surgeries and set up for procedures to maintain smooth patient flow.
• Educated patients about proper skincare and preventive strategies to maintain healthy skin.

Greater Los Angeles Area

• General management of two locations
• Hiring and management of staff
• Processing Payroll
• In charge of Social media postings, monitoring, building
• White glove treatment for influential and celebrity clientele
• Sourcing and management of third party contractors (plumbers, electricians, etc.)

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Improved operations by working with team members and customers to find workable solutions.

Fairfax County, Virginia, United States

• Responded to guests, including email, telephone and in-person inquiries.
• Resolved guest challenges and complaints by applying resourceful and actionable solutions.
• Greeted arriving guests to provide assistance and facilitate check-ins.
• Provided guest assistance and information regarding local attractions and points of interest.
• Investigated guest complaints and utilized critical thinking to foster expedient resolution.
• Assisted guests in answering questions and completing check-in and check-out processes.