Amerley A. Email & Phone Number

Remote

• Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.• Managed team personnel, budget and schedule to handle demanding PR requirements.• Conferred with labor relations managers to develop internal communications to inform employees of company activities.• Identified target audience and developed optimized communication plans to engage and interest individuals.• Mentored new hires, including explaining hospital policies, procedures and practices.• Collaborated with interdisciplinary healthcare professionals to develop and modify individualized care plans for patients in multiple units.

Chantilly, Virginia

• Kept office ready for patients' needs by restocking supplies and cleaning rooms between appointments.• Assisted with procedures such as biopsies and excisions conducted in-office.• Helped dermatologist maintain intense workload and meet patients' expectations by preparing patients for examinations and surgical appointments.• Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.• Coordinated surgeries and set up for procedures to maintain smooth patient flow.• Educated patients about proper skincare and preventive strategies to maintain healthy skin.• Completed basic laboratory tests to help diagnose and treat skin conditions.• Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.

Greater Los Angeles Area

• General management of two locations• Hiring and management of staff• Processing Payroll• In charge of Social media postings, monitoring, building• White glove treatment for influential and celebrity clientele • Sourcing and management of third party contractors (plumbers, electricians, etc.)• Administrative Duties (filing paperwork, imputing new employee data)• Creating Power Point presentations/decks• Creating Scripts, Worksheets, contracts via Microsoft Word

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.• Prioritized and organized tasks to efficiently accomplish service goals.• Demonstrated self-reliance by meeting and exceeding workflow needs.• Demonstrated leadership by making improvements to work processes and helping to train others.• Provided excellent service and attention to customers when face-to-face or through phone conversations.• Improved operations by working with team members and customers to find workable solutions.• Motivated and encouraged team members to communicate more openly and constructively with each other.• Exceeded customer satisfaction by finding creative solutions to problems

Fairfax County, Virginia, United States

• Responded to guests, including email, telephone and in-person inquiries.• Resolved guest challenges and complaints by applying resourceful and actionable solutions.• Greeted arriving guests to provide assistance and facilitate check-ins.• Provided guest assistance and information regarding local attractions and points of interest.• Investigated guest complaints and utilized critical thinking to foster expedient resolution.• Assisted guests in answering questions and completing check-in and check-out processes.• Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.• Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.• Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.• Updated front desk's concierge book to maintain most relevant visitor information.• Rectified volatile situations quickly through active listening and effective communication.• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.