Hello, thank you for viewing my profile. I have been the business development manager at First Class learning and development since 1998. First Class work in partnership with large organisations who want to ensure that learning and development (L&D) makes a really positive difference to both individual performance and the bottom line. Our clients are service sectors where there is generally a lot of client interface. In 2013 First Class were invited to become the training provider for the Meetings Industry Association (mia) Learning and Development Academy. We have been working alongside a major national transport company since 2002.First Class has developed a reputation for design and delivery of high quality customised learning interventions that are fresh, up-to-date and memorable. Neuroscience and the affect on learners is high on the agenda, creating development opportunities for individuals with different learning styles, to learn more effectively in the unique ways which work for them. First Class run the Midlands'​ Brain Friendly Learning Group, part of a National organisation providing professional development and networking opportunities for trainers. It is free to join https://www.facebook.com/groups/1058806567586186/ - come and share expertise If you would like to explore whether First Class are the right organisation to support you to get the very best out of your investment in development or would like a sounding board to explore challenges in the workplace, call me on 07899757598 or via email at mel@firstclass-training.co.uk