Melissa Lau Email and Phone Number
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Melissa Lau personal email
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Melissa Lau phone numbers
I’m a UX & Product designer with a project management/business analyst background and 4 years experience collaborating with cross-functional teams including product, design, and engineering at Bazaarvoice. I have 4 years experience iterating and designing processes for a 3-person team and talking directly to enterprise customers. My strength is translating research into strategy, prototypes, and visuals to make complex ideas simple. My degree in business from the University of Texas informs my design strategy, giving me an edge in creating functional designs that contribute to the bottom line. I love user experience because I love making peoples’ lives easier, and I love the feeling whenever I get to a solution that'll fit my users' needs. Experience includes:- 9 years working with SaaS and ecommerce- 4 years working with enterprise-level clients like USAA and Marriott- 4 years working cross-functionally with Product & Engineering - 4 years working in Agile development / Scrum- 3 years technical writing Skills:- User research - Journey mapping - Storyboarding- Wireframing - Prototyping- User testing- Requirement analysis - Maintaining & creating documentation - Change management - Sketch- JIRA- InvisionLooking forward to using the design process to empower people to use your tools and find the right solutions.Portfolio/Resume Website: http://melissalau.work
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Ux Researcher, Workshop Facilitator, And Information ArchitectBp3 GlobalAustin, Tx, Us -
Senior Product Researcher & FacilitatorBp3 Global Jan 2021 - PresentAustin, Us• Facilitate Design Thinking workshops such as design sprints to create shared cross-functional understanding on what needs to be built and why• Work with external business and technical stakeholders to advocate for efficient and intuitive design• Lead initiative to set clients' project expectations through formalizing client onboarding• Iterate on designs based on design research insights and established project objectives
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Founder / Principal Brand Consultant, Market Researcher & Brand Content CreatorSmall Nod Brand Design Dec 2022 - Present• Consult with small businesses to create a digital presence that tells their story & increases qualified leads • Create environmental portraits and capture on-site photographs that differentiates clients' unique process • Conduct market research to create buyer profiles to increase sales success
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User Experience ResearcherTen19Studio Jun 2021 - May 2022 -
User Experience ResearcherExperiment Zone Apr 2021 - Jan 2022Austin, Texas, Us -
Product DesignerExperiment Zone Oct 2019 - Mar 2021Austin, Texas, Us• Devise metrics strategy to measure UX success based on quarterly goals and partner with Data Analytics to implement • Create high-fidelity mockups in sketch to improve usability and user engagement• Collaborate with UX research team on user research strategy and research scripts
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Product DesignerOnebrief Aug 2020 - Dec 2020Honolulu, Hawaii, Us -
Product DesignerBp3 Global Dec 2019 - Apr 2020Austin, Us• Solve problems quickly based on concentrated information received in short durations such as 3-day design sprints• Work effectively in a team setting including synthesizing abstract ideas into concrete design • Conduct on-site user research and observational studies and craft research scripts • Iterate on designs based on technical requirements and feedback from UX testing
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Aiga Changemaker Design FellowAiga Design Jun 2019 - Oct 2019New York, Ny, UsApply design thinking as a team of 7 to ensure more black mothers survive and thrive after childbirth through University of Texas-backed non-profit Black Mamas Community Collective.• Overhaul user data collection process by going paperless, cutting processing time by 3 weeks• Equip survey administrators to collect HIPAA-compliant data through detailed playbooks • Interview 9 internal stakeholders to identify opportunities to streamline data collection process• Visualize complex user workflows and journey mapping to communicate design research -
Product Program ManagerBazaarvoice Feb 2017 - May 2018Austin, Texas, Us• Collaborate cross-functionally with developers, design, and product to maximize development effort • Test and develop interactive low to high-fidelity prototypes to adapt to user needs• Conduct business analysis and identify IT requirements through user research and stakeholder interviews -
Service DesignerBazaarvoice Dec 2015 - Jan 2017Austin, Texas, Us• Create user journey mapping to visualize and iterate on life-cycle of Account Setup process• Establish Account Setup standards to improve usability, efficiency, and consistency• Lead service design implementation on multidisciplinary teams, including operations and client services • Create weekly stakeholder report visualizing account setup data
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Solutions ArchitectBazaarvoice Aug 2014 - Nov 2015Austin, Texas, Us• Create 10 client-friendly step-by-step guides to address gaps in client-facing resources and reduce time-to-launch• Prioritize projects in pipeline based on Bazaarvoice resource constraints, desired go-live date, and client support tier to ensure critical projects received top priority• Train offshore resources to lead complex scoping calls independently, navigate Salesforce tools and processes, and set realistic client expectations
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Technical ConsultantBazaarvoice Nov 2009 - Jul 2014Austin, Texas, Us• Ensure clients launched successfully from a technical perspective by personally guiding client developer through Bazaarvoice integration process via phone and email• Troubleshoot HTML, CSS, and JavaScript conflicts on clients’ sites using web-based tools, including Firebug
Melissa Lau Skills
Melissa Lau Education Details
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The University Of Texas At AustinBusiness -
General AssemblyUser Experience Part-Time Course
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Hkust Business SchoolBusiness
Frequently Asked Questions about Melissa Lau
What company does Melissa Lau work for?
Melissa Lau works for Bp3 Global
What is Melissa Lau's role at the current company?
Melissa Lau's current role is UX Researcher, Workshop Facilitator, and Information Architect.
What is Melissa Lau's email address?
Melissa Lau's email address is me****@****ail.com
What is Melissa Lau's direct phone number?
Melissa Lau's direct phone number is +151255*****
What schools did Melissa Lau attend?
Melissa Lau attended The University Of Texas At Austin, General Assembly, Hkust Business School.
What are some of Melissa Lau's interests?
Melissa Lau has interest in Economic Empowerment, Karaoke, Digital Photography, Hiking In The Hill Country, Watercolor Painting, Modern Dance.
What skills is Melissa Lau known for?
Melissa Lau has skills like Salesforce.com, Integration, Html, Javascript, Css, Saas, Email Marketing, Project Management, Social Media Marketing, Technical Documentation, Technical Support, Customer Relationship Management.
Who are Melissa Lau's colleagues?
Melissa Lau's colleagues are Bráulio Silva, Matt Ward, Jay Rosenberg, Tom Wilger, Jason Cleghorn, Sarath Kumar S, Ameer Samsodien.
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