Melissa Avecilla Email & Phone Number

Calabarzon, Philippines

Makati, National Capital Region, Philippines

Makati, National Capital Region, Philippines

Makati, National Capital Region, Philippines

Mandaluyong, National Capital Region, Philippines

• Brought revenue to the company by making customer's decision of canceling their mobile services onto a 360-degree turn
• Resolved and de-escalated customer complaints by solving issues quickly, achieving a high level of customer satisfaction

Makati, National Capital Region, Philippines

• Managed client's with their insurance claims by processing funds transfers to their own bank accounts

Makati, National Capital Region, Philippines

• Consistently achieved top ranking for customer satisfaction, retention, and referrals.
• Provided assistance to customers in order to complete sales transactions accurately and efficiently.
• Enhanced service delivery by recommending changes to procedures and products in response to customer feedback.
• Communicated effecvely to appease angry customers by suggesting the best ways to resolve service and billing issues.

Makati, National Capital Region, Philippines

• Assessed changing markets, customer conditions, and competitor data and initiated update of account plans accordingly.
• Adopted a proactive customer service approach, communicating as soon as any issues arose to mitigate the problem and quickly resolve the situation.
• Routinely met and exceeded department expectations for work productivity and levels of accuracy.
• Accurately quoted pricing and terms which promoted long-term relationships and effecvely achieved customers' goals.

Subic Bay Freeport Zone

• Discovered defective material and equipment and reported deficiencies to Recall for corrective actions.
• Constructed and packaged ATM Cashbox

Subic Bay Freeport Zone

• Made sure that all assembled products for shipment are in crisp condition