Senior Project Manager responsible for the delivery of Citibank retail projects using SDLC mythology and Plan View. Currently managing two projects one involves the use of gaming technology as an interactive training simulation tool for branch staff, call centers and back office support. The other project will update Citibank’s Data Warehouse in support of Retail conversion projects.

.Managed an ATM, Card and Currency Operations staff of 30+ professionals and an annualized budget of $7 million.• Oversaw the daily operation, performance and vendor management for a network of approximately of 490 ATMs, ½ million debit cards and cash delivery to 150 retail branches across 4 states. • In charge of a “Regulation E” team, responsible for processing all customer claims while controlling losses and recovery rates.• Managed branch & ATM cash levels using cash forecasting tools and insuring on time cash delivery.• Developed & implemented a cross training program to address staff shortage or reductions. • Formalized an applications testing team with IT and several external vendors• Negotiated contracts & managed relationships with a board spectrum of financial services vendors.

Responsible for an ATM, Card and Currency Operations staff of 30+ professionals and an annualized budget of $7 million.Managed the daily operation, performance and vendor management of a network of approximately of 380 ATMs, ½ million debit cards and cash delivery to 150 retail branches across 4 states. Responsible for ATM Deposit processing and check imaging using Image Center by Profit Star. Daily presentment value of $10,000,000 to $13,000,000 in deposits from remote ATMs and selected outsourced branches.Established working partnerships with vendors focused on Six Sigma operational efficiencies to reduce service call volumes, service call lengths and "fix it right the first time" methodology. Directed the replacement of 75% of ATM hardware over 1.5 years. Developed an RFP for ATM services.Lead a joint venture with IT & Retail to convert the Webster Debit card network from NYCE to Visa for transaction processing and performance monitoring. Worked with IT to create several card fraud practices to mitigate risk & control fraud.Formalized an applications testing team with IT and several external vendors. In charge of a "Regulation E" team, with loses controlled to .063% of sales (below industry standard of .07%) and recovery rate of .07% of sales.Responsible for LOC & SOX Compliance testing and reporting. Managed branch & ATM cash levels using cash forecasting tools and insuring on time cash delivery.Developed & implemented a cross training program to address staff shortage or reductions. Program was copied and used by other areas within Webster Bank Operations. Developed a work life balance program based on employee feedback from the Webster annual employment engagement survey.

Lead an ATM/Retail banking rebranding marketing program for the Chase and Bank One merger.

• Lead an ATM/Retail Branch banking rebranding marketing program for the Chase and Bank One merger.• Developed ATM deployment/replacement strategies focused on market retention, expansion, contraction and equipment management.• Instituted several ATM marketing programs aimed at creating new revenue streams and increasing customer awareness of retail products and services. • Directed and monitored the delivery of new enhancements and products through various ATM & card networks.• Launched ATM receipts & screen campaigns. Developed corporate partnerships to co-brand receipts aimed at cultural and sporting events. Introduced postage stamp & Metro card dispensing at various NYC ATM locations. • Member of the Chase Chemical Retail Merger Team. Responsible for the refresh of the ATM network, including updates to the hardware, software, and network infrastructure. Consolidated several networks into one enterprise using Tandem technology and Gasper monitoring.• Negotiated, implemented and managed a $4 million portfolio of banking services delivered to the employees of Fortune 100/500 companies.• Responsible for an ATM Operations staff of 10 professionals supporting 6 states responsibilities included the implementation, vendor and performance management of 3300 ATMs.•Facilitated the delivery of on-site retail banking services to corporate employees including, consumer accounts, on-site ATMs, and payroll services. Created sales and marketing programs aimed at portfolio retention. Coordinated round table sessions with clients focusing on client needs and introduction of new products and services.• Developed and managed an operations staff of approximately 100 employees for the delivery of corporate on-site banking services. Hired and trained specialized staff to support 50 corporate locations.

Responsible for an ATM Operations staff of 10 professionals supporting 6 states; responsibilities included the implementation, vendor and performance management of 3300 ATMs.Managed the conversion of the Chase Legacy ATM network to an enhanced web connected "eATM" platform. Updated and created an online training program for Chase Financial Services Learning & Development.Supported a Credit Card Services co-branding partnership with Universal Studios with the installation of 19 ATMs in Florida and California.Member of the Chase Chemical Retail Merger Team. Responsible for the refresh of the ATM network, including updates to the hardware, software, and network infrastructure. Consolidated several networks into one enterprise using Tandem technology and Gasper monitoring.Lead ATM/Branch rebranding efforts in the NE.Developed and implemented, various Service Quality Programs that increased customer satisfaction from 69% to 74% over a three year span.

Facilitated the delivery of on-site retail banking services to corporate employees including, consumer accounts, on-site ATMs, and payroll services. Created sales and marketing programs aimed at portfolio retention. Coordinated round table sessions with clients focusing on client needs and introduction of new products and services.

Integrated the dispensing of traveler's checks through ATMs using bar code technology.Member of a consortium of financial institutions focused on the distribution of airline tickets through automated ticket devices.Developed an ATM holiday gift certificate program for retail malls and developed interactive screens for electronic brochures installed at corporate locations.

Developed and managed an operations staff of approximately 100 employees for the delivery of corporate on-site banking services. Hired and trained specialized staff to support 50 corporate locations.Assisted in the design and manufacturing of a mobile payroll services unit, which was deployed at over 100 corporate locations.