Mel Baxter, M.Ed, M.S. Email & Phone Number

Dallas, Tx, Us

Dallas, Texas, United States

• Built company to empower women through coaching, consulting, team trainings, and speaking engagements• Create and present impactful learning opportunities on subjects such as building rapport, asking more thoughtfulquestions, reframing mindsets on feedback, and increasing confidence• Coach clients to be more confident in their professional and personal lives

Dallas-Fort Worth Metroplex

• Coach, supervise and oversee Visitor Experience team, including full-time staff, graduate assistants and student ambassadors with the goal of providing a remarkable visitor experience• Provide oversight for the visitor experience, including but not limited to: student ambassador recruitment, large-scale admissions events, group tours, daily prospective student tours, welcome center operations and collaborating with campus partners• Partner with and consult campus partners regarding ways to improve their tour offerings and overall visitor experience; provide recommendations and best practices

• Advise and support current President• Oversee the Nominating Committee, including the nominations and elections process• Oversee the Strategic Planning Committee and ensure the association is working toward its goals

• Planned 2 large-scale conferences - the Student Development Institute and Annual Conference; both conferences broke attendance records • Oversaw board of 30+ visitor experience professionals nationwide• Created the Community College Engagement Taskforce and provided programming specific to community college staff members and student ambassadors

• Elected to lead organization of 1,600 members representing over 600 higher education institutions worldwide• Oversaw 5 Regional Directors; supported their recruitment and retention efforts, including planning regional events across the country

• Attended and took notes during each Executive Board and Board meeting• Supported President in planning additional meetings and gatherings

• Selected to plan large-scale conference for visitor experience and admissions professionals• Led committee of staff members across the country• When the conference was cancelled due to COVID-19, transitioned to virtual programming throughout the summer

• Oversaw the recruitment and retention of prospective members and members in the following states: Arkansas, Kansas, Louisiana, Mississippi, Missouri, Oklahoma, and Texas• Worked with staff members at various higher education institutions to plan and implement in-person regional events• Led committee of staff members across the region

New York, New York, United States

• Planned and executed of a broad range of special events and customer service initiatives in the admissions centers at NYU’s Washington Square and Brooklyn Campuses• Developed and coordinated all virtual information sessions and tours for prospective NYU students• Focused on customer service + visit experience, and found ways to improve service levels through feedback and data• Represented the University as a liaison between campus partners for visitor relations and special events• Developed concepts, campaigns, and strategies in consultation with the Marketing and Communications team

New York, New York

• Supported campus visit experience for prospective undergraduate students in Manhattan and in Brooklyn at the Tandon School of Engineering• Implemented plans to improve digital, email, phone and in-person customer service • Planed and executed a broad range of events and programs in-person and online• Assessed visitor volume and overall visit experience for 92,000+ annual visitors• Developed recommendations to align the experience with strategic goals of the Marketing & Communication Team and Office of Enrollment Management • Created concepts and campaigns to foster visitor satisfaction

New York, New York, United States

Austin, Texas

• Communicated university story to audiences of 10-1,000 by delivering thoughtful presentations• Increased interest in UT for 92% of prospective students and families in attendance of presentations• Hired, trained, evaluated and supervised 65 university ambassadors and 1 full-time administrator• Conducted performance reviews and evaluations bi-annually for 65 university ambassadors• Oversaw university visitor center operations, including 66,000+ annual visitors• Created opportunities for university ambassadors to cultivate meaningful relationships with student staff and visitors• Generated and maintained partnerships with university departments and community organizations• Reviewed applicants for admission; communicated regularly with prospective students, families and counselors

Stanford, California

• Oversaw the successful completion of daily, periodic and seasonal Visitor Center operations by the Visitor Center Coordinator and a staff of 90 student guides• Organized and directed the processes of recruiting, hiring, training and supervising the student tour guide staff• Conducted performance reviews for approximately 8-12 student managers, and general performance evaluations for all guides• Developed and lead day-long orientation and 5-week training process for 30-40 new student employees annually• Coordinated ongoing training and coaching to ensure excellence and consistency of experience for visitors, as well as professional development for student staff• Addressed and resolved staff performance issues and violations of department policies• Coordinated and facilitated monthly staff meetings and quarterly student manager meetings• Served as a Visitor Center liaison with Stanford departments and organizations, and oversaw the role of liaison to outside groups

Stanford, California

• Assisted in the process of supervising 90 university ambassadors• Coordinated multiple office and facility procedures, including cash handling and reporting, maintain and ordering office supplies and equipment, administration and verification of timecard reporting

Bachelor Of Arts, Communication Studies

Activities and Societies: Visitors Center Tour Guide, Orientation Leader, Alpha Omicron Pi Sorority, Dance Marathon, Dawg Camp, Georgia.

Master Of Science - Ms, Executive Coaching And Organizational Consulting

Master Of Education, Student Affairs

Activities and Societies: Chi Sigma Alpha Honor Society, National Association of College Activities, National Orientation Directors.