Melissa Cassity Email & Phone Number

United States

United States

Remote

• Conceptualizing, developing, and implementing content used in training and knowledge management.
• Supporting the performance of a range of internal and external customers - Education Institutions, including students, faculty and staff; Internal employees that rely upon the content I design to support the.
• Approaching training content development with an existing background in professional training, allows a great deal of insight into what works and, more importantly, what doesn't work when teaching adults.
• Implementing a design style that relies upon the incorporation of dynamic training delivery to support knowledge retention and create meaningful learning experiences.
• Engaging a variety of multimedia tools (audio, video, interactive, etc.), including new mediums for quick, "bite-sized" information delivery, such as short podcasts that include interviews with internal subject-matter.
• Contributing to the development and maintenance of an internal Knowledge Management System.

Greenville, South Carolina Area

• Leading the implementation and development of student success coaching and retention pilot project.
• Guiding and supervising a team of professional Student Success Coaches in serving 1200+ first- year, community college students.
• Adapting Developmental Coaching strategies to support students in meeting their personal, career, and educational goals.
• Working to identify, categorize and share resources with students to support holistic, long-term success.
• Presenting analysis, trends, and outcomes to clients, represented both in data and through success stories.
• Applying project agility to rapidly respond to changing needs of the student population and client.

• Providing intensive case management in identifying and implementing supportive services pertaining to employment, continuing education, and financial wellness.
• Assist Program Manager and Lead Intake Specialist with program oversight, scheduling, and design.
• Train and provide support and oversight to regional case managers.
• Coach program participants throughout Industry Specific Training Programs, such as Certified Nurse Aide, Manufacturing, Retail, and Food Service.
• Design and implement both general and industry-specific training curriculum, such as Communication, Workplace Safety, Forklift Operation and Safety, and ServSafe.
• Engage program participants, community partners, and other staff on a regular basis to maintain student progress and opportunities.

Clemson, South Carolina, United States

• Supporting students with cognitive and learning disabilities in developing employable skills in both the classroom environment and directly at the worksite, with the goal of independence upon graduation.
• Developing long-term classroom plans, specifically related to teaching employable skills, along with daily lesson plans.
• Facilitating classroom instruction and training for students who had a wide range of functioning levels.
• Working with local businesses to place students into competitive employment.
• Providing on-site training and support to both students and employers.

• Interpreting and implementing a pay-for-performance grant program with the goal of supporting women in Career Advancement, Continuing Education, and Financial Stability.
• Supporting program participants in achieving personal and professional goals, such as, obtaining employment, professional development and promotion, financial stability, and enrolling in college.
• Creating and submitting monthly program outcome reports to Goodwill International, including; invoicing and monthly narratives, enrollment, placement, career advancement, job retention, and wage gain.
• Advising and assisting students with enrollment into continuing education programs with regional technical colleges and instructional facilities.
• Tracking progress and milestone achievement 290+ program participants.

• Recruiting, screening, and supporting case management of Goodwill’s public training programs, including processing program applications, conducting applicant background reviews, and administering basic education.
• Outreach, recruiting, intake, and case management for a supportive, in-house employment training program, serving individuals with developmental, cognitive, and other disabilities.
• Facilitation and case management for the Ticket to Work program, through Social Security, providing support, career counseling, and job placement services for individuals who are transitioning from disability into.
• Instructed and trained individuals participating in industry specific training programs, such as; Retail, Food Service, Nursing Assistant, and Manufacturing.

• Managing, recruiting, and training volunteers to assist in clinic operations, including supervising interns referred through local organizations and educational programs.
• Coordinating events and fundraisers to support the organization’s mission to provide free medical, dental and pharmacy services to low income adults in Anderson County.
• Developing community partnerships and completing outreach activities to further support the mission of the clinic.
• Dispensing medications to patients, processing patient refill requests, answering non-medical patient questions, and assisting the Pharmacist and Patient Assistance Program Coordinator as necessary.

Graduate Certificate In Workplace Instructional Design, Organizational Performance And Workplace Learning (Opwl), 4.0

The Graduate Certificate in Workplace Instructional Design (WIDe) emphasizes the knowledge and skills required to create instructional.

Bachelors Of Arts, Women'S Studies

Education record